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FAQ
Frequently asked questions
Quick answers to the questions we get most often.
Go to your dashboard, navigate to Properties > Add Property. Fill in the property details, upload photos, configure unit types, and publish. You can also use the AI Description Generator to auto-write your listing copy. For bulk additions, use the Bulk Property Operations import tool.
AI Dynamic Pricing analyzes your property's historical occupancy, local market data, seasonal trends, and comparable listings to suggest optimal rent prices. You'll see a recommended price range alongside your current rent. You can accept the suggestion or use it as a benchmark. Access it via AI Management > AI Dynamic Pricing in your dashboard.
Yes. Leaseora supports Paystack, Flutterwave, Stripe, and Squad simultaneously. You can configure which gateways are active per property or per currency. Tenants will see the available payment options at checkout. Bank transfer verification and Direct Debit (via Squad) are also supported.
When a lease is created or a significant payment is recorded, Leaseora optionally anchors a cryptographic hash of that record to the blockchain. This creates an immutable audit trail. You can view blockchain logs, transaction hashes, and confirmation status from Security > Blockchain & Verification in your dashboard.
"We Build For You" is an off-plan property development module exclusive to Corporate Landlords. It lets you create development projects, list units for sale/rent before construction is complete, manage construction milestones, send live progress updates to buyers, handle legal documents with e-signature, and manage payment plans with down payments and late fees. BIM integration and ROI calculators are also included.
Navigate to IoT Management > Devices in your dashboard. Click Add Device, select your device type (sensor, smart lock, HVAC, etc.), and follow the manufacturer pairing instructions. Once connected, you can configure automation rules, view real-time analytics, and receive device-triggered maintenance alerts.
Yes. Go to Team Management > Staff Members and invite your team. You can create custom roles with granular permission sets (e.g., Property Manager, Accountant, Caretaker, CRM Agent) and assign which properties, modules, and actions each role can access. Full Role-Based Access Control (RBAC) is included on all plans.
Leaseora's CRM manages the full lead lifecycle from inquiry to signed lease. Features include a pipeline board, lead capture forms, AI lead scoring, drip email campaigns with triggers, deal tracking, follow-up task scheduling, GDPR compliance tools, communication history, and CRM analytics. It is fully integrated with your property listings, so inquiries flow directly into the CRM automatically.
Leaseora supports multi-currency transactions and has compliance modules for EU regulations, African markets, and Germany-specific requirements (Betriebskostenabrechnung, Mietspiegel, Kautionskonto). Tax management supports multi-country tax rules. Contact our team for specific country or regulatory queries.
Go to Settings > Subscription in your dashboard to view your current plan, usage, and billing details. You can upgrade, downgrade, or add add-on modules directly. For enterprise pricing or custom plans, use the "Book a Call" option or contact your account manager.
System Status
Platform Status
Real-time status of all Leaseora services and infrastructure.
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