Maintenance Request History

Overview

Leaseora maintains a comprehensive history of all maintenance requests for your properties. This historical data is valuable for tracking recurring issues, planning preventive maintenance, and documenting property upkeep. This guide explains how to access, search, and utilize your maintenance request history.

Accessing Maintenance Request History

For Property Managers

To access your complete maintenance request history:

1. Log in to your Leaseora property manager account.
2. Navigate to the "Maintenance" section in your dashboard.
3. Click on the "History" tab to view all past maintenance requests.

By default, the history view shows all maintenance requests across all your properties, sorted by the most recent first.

For Tenants

To access your maintenance request history as a tenant:

1. Log in to your Leaseora tenant account.
2. Navigate to the "Maintenance" section in your dashboard.
3. Click on the "History" tab to view all your past maintenance requests.

Searching and Filtering Maintenance History

Advanced Search Options

Leaseora offers powerful search and filtering capabilities to help you find specific maintenance requests:

• Date Range: Filter requests by submission date, completion date, or scheduled date.
• Property: Filter by specific property or unit.
• Category: Filter by maintenance category (plumbing, electrical, HVAC, etc.).
• Status: Filter by request status (completed, cancelled, etc.).
• Priority: Filter by priority level (low, medium, high, emergency).
• Service Provider: Filter by assigned service provider.
• Keyword Search: Search for specific terms in request descriptions or comments.

Understanding Maintenance History Details

When you click on a maintenance request in your history, you'll see a detailed view that includes:

• Request Timeline: A chronological history of all status changes, comments, and actions taken on the request.
• Issue Details: The original description, category, and priority of the maintenance issue.
• Photos and Attachments: All images and documents associated with the request, including before and after photos.
• Service Provider Information: Details about the service provider(s) who worked on the request.
• Cost Information: Any recorded costs associated with the maintenance work.
• Ratings and Feedback: Any ratings or feedback provided for the service.

Using Maintenance History for Property Management

Identifying Recurring Issues

Reviewing your maintenance history can help identify recurring problems that might indicate larger issues. For example, if a unit has had multiple plumbing issues in a short period, it might be time for a more comprehensive plumbing assessment rather than continuing with one-off repairs.

Planning Preventive Maintenance

Use your maintenance history to develop a preventive maintenance schedule. Leaseora's analytics can help identify patterns and suggest preventive maintenance tasks based on your property's history.

Documentation for Property Valuation

A well-documented maintenance history can be valuable when selling or refinancing a property, as it demonstrates proper upkeep and care of the asset.

Maintenance Reports and Analytics

Generating Reports

Leaseora allows you to generate comprehensive reports based on your maintenance history:

1. Navigate to the "Reports" section in your dashboard.
2. Select "Maintenance Reports" from the available options.
3. Choose the type of report you want to generate:
   • Maintenance Cost Report
   • Request Volume Report
   • Response Time Report
   • Service Provider Performance Report
   • Property Comparison Report
4. Set your desired parameters and date range.
5. Click "Generate Report" to create your report.

Reports can be viewed online, downloaded as PDF or Excel files, or scheduled for regular delivery to your email.

Maintenance Analytics Dashboard

The Maintenance Analytics Dashboard provides visual insights into your maintenance data, including:

• Maintenance request volume trends over time
• Average resolution time by category
• Cost breakdown by property, category, or time period
• Most common maintenance issues
• Service provider performance metrics

Data Retention and Privacy

Leaseora retains maintenance history data according to our data retention policy and applicable regulations. By default, maintenance history is retained for the duration of your property ownership plus an additional seven years. You can adjust your data retention settings in your account preferences.

All maintenance history data is stored securely and in compliance with privacy regulations. Tenant personal information is protected and only accessible to authorized users.

Frequently Asked Questions