LEASEORA

Cookie Policy

How Leaseora uses cookies to enhance your AI-powered property management experience

Overview Cookie Types Your Choices

Table of Contents

Overview

Last Updated: October 12, 2025

Welcome to Leaseora's Cookie Policy. This policy explains how Leaseora GmbH ("Leaseora," "we," "us," or "our") uses cookies and similar technologies to power our intelligent property management platform and enhance your experience with our AI-driven services.

Cookies help us deliver essential features like secure tenant-landlord communications, real-time property analytics, personalized property recommendations, and seamless lease management workflows. Our AI-powered features also rely on cookies to learn your preferences and improve property matching accuracy.

This Cookie Policy is part of and incorporated into our Privacy Policy and Terms of Service. By using our Services, you agree to our use of cookies as described in this policy.

Global Compliance: This Cookie Policy is designed to comply with cookie regulations worldwide.

Leaseora-Specific: We use cookies to enhance property management experiences, including AI-powered property matching, automated lease workflows, real-time market analytics, and secure multi-party communications between landlords, tenants, and service providers.

AI-Enhanced

Smart property recommendations and automated workflows

Real-Time Analytics

Live market data and property performance metrics

Secure Communications

Encrypted messaging between all platform participants

What Are Cookies

Understanding Cookies in Property Management

Cookies are small data files stored on your device that enable Leaseora's platform to remember your preferences, maintain secure sessions, and deliver personalized property management experiences. Think of them as digital sticky notes that help our AI-powered system recognize you and tailor services to your specific needs as a landlord, tenant, or property manager.

First-Party Cookies

Cookies set directly by Leaseora to power essential platform features:

  • • Secure user authentication and session management
  • • Property search preferences and saved filters
  • • Dashboard customization and layout preferences
  • • Language and regional settings
  • • AI recommendation engine personalization

Third-Party Cookies

Cookies from our trusted partners that enhance platform capabilities:

  • • Analytics and performance monitoring
  • • Payment processing and financial services
  • • Map services and location-based features
  • • Communication tools and video conferencing
  • • Social media integration for property sharing

Similar Technologies We Use

Web Beacons

Small tracking pixels that work with cookies to monitor property listing views, email open rates for lease communications, and user engagement with platform features.

Local Storage

Browser storage for larger data like property search history, draft lease documents, cached property images, and AI-generated recommendations for faster loading.

Session Storage

Temporary storage active only during your current session, used for multi-step processes like property listing creation, lease application workflows, and real-time chat states.

Mobile SDKs

Code libraries in our mobile apps that enable push notifications for lease updates, location-based property alerts, and offline functionality synchronization.

Did You Know? Throughout this policy, when we say "cookies," we're referring to all these technologies collectively. They work together to create a seamless, intelligent property management experience that learns from your behavior and improves over time.

Leaseora Platform Cookies

Our platform uses specific cookies to deliver the core property management features that make Leaseora unique. These cookies are categorized by their primary function in enhancing your real estate experience.

Essential Platform Cookies

Critical cookies that enable core platform functionality. These cannot be disabled without breaking essential services.

Cookie Name Purpose Duration
leaseora_session Maintains secure login sessions across landlord, tenant, and property manager accounts Session
csrf_token Prevents cross-site request forgery attacks on sensitive actions like lease signing Session
user_role Stores your role (landlord/tenant/property manager) for proper dashboard display Session
platform_preferences Language, timezone, currency, and regional settings for property management 1 year

Property Management Functionality

Cookies that enhance your property management experience with personalized features and saved preferences.

Cookie Name Purpose Duration
search_filters Saves your property search criteria (location, price range, property type) 30 days
dashboard_layout Remembers your dashboard customization and widget arrangements 6 months
notification_settings Stores your preferences for lease alerts, payment reminders, and maintenance updates 1 year
lease_workflow_state Maintains progress in multi-step lease creation and application processes 24 hours

Communication & Collaboration

Cookies that enable secure messaging, document sharing, and real-time collaboration between landlords, tenants, and service providers.

Cookie Name Purpose Duration
chat_session Maintains real-time messaging sessions between landlords and tenants Session
document_access Tracks access permissions for shared lease documents and property files 7 days
collaboration_state Saves collaboration settings for property tours, maintenance scheduling 30 days

Important Cookie Information

  • • Essential cookies cannot be disabled without breaking core platform functionality
  • • Functionality cookies can be controlled through your account settings
  • • All Leaseora cookies use industry-standard encryption and security measures
  • • We regularly update our cookie implementations to enhance security and performance

AI-Powered Features & Analytics

Intelligence That Learns From Your Behavior

Leaseora's AI-powered features use cookies to learn from your interactions, improve property recommendations, optimize lease workflows, and provide personalized insights. These cookies enable our machine learning algorithms to deliver increasingly accurate and relevant property management solutions.

AI Recommendation Engine

Machine learning cookies that power intelligent property matching and personalized recommendations.

Property Matching AI

  • • ml_property_preferences: Learns your property viewing patterns and preferences
  • • tenant_matching_model: Analyzes tenant behavior for landlord-tenant compatibility
  • • recommendation_feedback: Tracks recommendation accuracy to improve AI models
  • • search_intent_analysis: Understands search behavior for better results

Duration: 90 days - 1 year

Market Intelligence

  • • market_trend_analysis: Collects data for neighborhood market insights
  • • pricing_optimization: Helps AI suggest competitive rental pricing
  • • demand_forecasting: Predicts property demand patterns
  • • seasonal_analytics: Tracks seasonal rental market trends

Duration: 6 months - 2 years

Smart Workflow Automation

AI-driven automation that learns from your workflow patterns to streamline property management tasks.

AI Feature Cookie Purpose Learning Period
Auto-Lease Generation Learns from previous lease terms to auto-populate new agreements 30 days
Maintenance Prediction Analyzes maintenance patterns to predict future property needs 1 year
Tenant Communication AI Optimizes communication timing and content based on response patterns 60 days
Smart Scheduling Learns optimal times for property tours and maintenance appointments 90 days

Predictive Analytics & Insights

Advanced analytics cookies that enable predictive insights and performance optimization.

Portfolio Analytics

Tracks portfolio performance patterns for predictive insights

Cookie: portfolio_analytics

Duration: 2 years

Revenue Forecasting

Predicts rental income trends and optimization opportunities

Cookie: revenue_forecasting

Duration: 1 year

Tenant Behavior Analysis

Analyzes tenant patterns to improve satisfaction and retention

Cookie: tenant_behavior_ml

Duration: 18 months

AI Privacy & Data Protection

  • • All AI learning data is anonymized and encrypted before processing
  • • Machine learning models never store personally identifiable information
  • • You can opt-out of AI features while maintaining core platform functionality
  • • AI cookies are automatically deleted when you close your account
  • • Our AI systems comply with GDPR, CCPA, and other privacy regulations

Analytics & Performance

These cookies help us understand how users interact with our platform, measure performance, and continuously improve the property management experience. All analytics data is collected anonymously and used solely for platform optimization.

Platform Usage Analytics

Cookies that help us understand how different features are used and where we can improve the user experience.

  • • _leaseora_analytics: Tracks feature usage and user flows
  • • page_performance: Monitors page load times and performance
  • • feature_engagement: Measures interaction with platform features
  • • error_tracking: Identifies and helps resolve technical issues

User Experience Optimization

Cookies that help us optimize the platform interface and user experience based on aggregated usage patterns.

  • • ux_heatmaps: Anonymous interaction heatmaps for UI optimization
  • • conversion_tracking: Measures success of property listing and lease processes
  • • a_b_testing: Enables testing of new features and improvements
  • • user_satisfaction: Tracks satisfaction scores and feedback patterns

Your Privacy Matters: All analytics cookies are configured to respect your privacy. We collect only aggregated, anonymous data and never track personal information or individual property details. You can disable analytics cookies in your account settings without affecting core platform functionality.

Third-Party Integration

Leaseora integrates with trusted third-party services to enhance platform functionality. These partners may set cookies to provide features like payment processing, maps, analytics, and communication tools. We carefully select partners who meet our high standards for data protection and privacy.

Essential Service Partners

Third-party services that provide core functionality for property management operations.

Payment Processing

  • • Stripe: Secure rent collection and payment processing
  • • PayPal: Alternative payment method for tenants
  • • Bank integrations: Direct bank transfer capabilities

These cookies handle payment security, fraud detection, and transaction processing.

Location & Mapping

  • • Google Maps: Property location display and directions
  • • Geocoding services: Address validation and coordinates
  • • Neighborhood data: Area demographics and amenities

These cookies enable interactive maps, location searches, and geographical features.

Analytics & Performance Partners

Trusted analytics providers that help us understand platform usage and improve performance.

Service Purpose Privacy Policy Opt-Out
Google Analytics Website usage analytics and performance monitoring Google Privacy Opt-out
Hotjar User experience heatmaps and session recordings Hotjar Privacy Opt-out
Mixpanel Event tracking for property management workflows Mixpanel Privacy Opt-out

Communication & Support Partners

Services that enable real-time communication, customer support, and collaboration features.

Video Conferencing

Zoom, WebRTC for virtual property tours and meetings

Cookies enable video calls and screen sharing

Customer Support

Intercom, Zendesk for help desk and live chat

Cookies maintain support conversation context

Push Notifications

Firebase, OneSignal for real-time alerts

Cookies manage notification preferences and delivery

Social & Marketing Partners

Social media integration and marketing tools that help property owners reach potential tenants.

Social Media Sharing

  • • Facebook: Property listing shares and social login
  • • Twitter: Property promotion and news sharing
  • • LinkedIn: Professional networking for property managers

Note: You can disable social features in your privacy settings.

Marketing & Advertising

  • • Google Ads: Property listing promotion
  • • Facebook Ads: Targeted tenant acquisition campaigns
  • • LinkedIn Ads: Professional property management services

These are optional services that landlords can choose to use.

Important Information About Third-Party Cookies

  • • Third-party cookies are governed by their respective privacy policies, not solely by this policy
  • • We regularly review our third-party partners to ensure they meet our privacy standards
  • • You can control most third-party cookies through your browser settings or directly with the service provider
  • • Some features may not work properly if you block certain third-party cookies
  • • We do not sell or share personal data with advertising partners without explicit consent

Your Choices & Control

Take Control of Your Cookie Experience

We believe in giving you full control over your privacy. Leaseora provides multiple ways to manage your cookie preferences, from granular platform settings to browser-level controls. You can customize your experience while still enjoying all the benefits of our AI-powered property management platform.

Leaseora Platform Cookie Settings

Manage your cookie preferences directly within your Leaseora account for precise control over platform features.

Account Settings

  • • Navigate to Account → Privacy Settings
  • • Choose cookie categories to enable/disable
  • • Control AI feature participation
  • • Manage analytics data collection
Go to Privacy Settings

Cookie Preference Center

  • • Access via footer "Cookie Settings" link
  • • Fine-tune individual cookie categories
  • • View detailed cookie descriptions
  • • Export your preferences as PDF

What You Can Control

✅ Always Available:

  • • AI recommendation features
  • • Analytics and performance tracking
  • • Third-party integrations
  • • Social media features

⚠️ Essential (Cannot Disable):

  • • Security and authentication
  • • Basic platform functionality
  • • Legal compliance cookies
  • • Critical error handling

Browser-Level Cookie Controls

Most browsers allow you to control cookies at the browser level. However, disabling cookies may affect your Leaseora experience and limit some features.

Chrome

Settings → Privacy and security → Cookies and other site data

Help Guide

Firefox

Options → Privacy & Security → Enhanced Tracking Protection

Help Guide

Safari

Preferences → Privacy → Manage Website Data

Help Guide

Edge

Settings → Cookies and site permissions → Manage cookies

Help Guide

Mobile Device & App Controls

Control cookies and tracking on mobile devices and in the Leaseora mobile app.

iOS Devices

  • • Settings → Safari → Privacy & Security
  • • Settings → Privacy → Apple Advertising
  • • Leaseora App → Settings → Privacy

Control Safari cookies and app-level tracking preferences

Android Devices

  • • Chrome → Settings → Site settings → Cookies
  • • Settings → Google → Ads → Opt out of Ads Personalization
  • • Leaseora App → Settings → Privacy Controls

Manage browser cookies and advertising preferences

Advanced Privacy Controls

Do Not Track

While browsers offer "Do Not Track" signals, there's no universal standard. We recommend using our platform-specific privacy settings for better control.

Status: Not universally supported

Ad Network Opt-Outs

Opt out of targeted advertising from major networks:

Data Export & Deletion

Request your data or complete account deletion through your Leaseora account settings.

Data Controls

Important Notes About Cookie Controls

  • • Disabling essential cookies may break core platform functionality like login and security features
  • • Some features like AI recommendations and personalized property matching require analytics cookies
  • • Third-party integrations (maps, payments) may not work properly with cookies disabled
  • • Your preferences are saved locally and may need to be reset if you clear all browser data
  • • Contact our support team if you need help configuring your privacy settings

Policy Updates

Staying Current with Cookie Technology

As technology evolves and privacy regulations develop, we regularly update our Cookie Policy to ensure it remains accurate, comprehensive, and compliant. We're committed to transparency in how we communicate these changes to our users.

How We Notify You

  • • Email notifications: Sent to your registered account email
  • • Platform notifications: In-app alerts within your dashboard
  • • Website banners: Prominent notices on our main pages
  • • Version history: Detailed change logs in your account settings

Update Frequency

  • • Minor updates: As needed for clarification or technical improvements
  • • Major updates: When new features or regulations require significant changes
  • • Regular reviews: Quarterly assessments of policy accuracy
  • • Compliance updates: Immediate updates for new legal requirements

Material Changes Policy

When we make material changes that significantly affect your privacy rights or how we use cookies, we provide enhanced notice:

📧 Advanced Notice

  • • 30-day advance email notification
  • • Detailed explanation of changes
  • • Impact assessment on your account

🎛️ Choice Period

  • • 30 days to review and adjust settings
  • • Option to opt-out of new cookie types
  • • Granular control over new features

Recent Update History

October 2025 - Major AI Features Update

Added comprehensive information about AI-powered property matching and machine learning cookies

August 2025 - Third-Party Integration Updates

Enhanced transparency about payment processing and mapping service cookies

June 2025 - Mobile App Cookie Controls

Added mobile-specific cookie management options and app-level privacy controls

Stay informed about policy changes by enabling notifications in your account settings

Manage Notifications

Contact Us

If you have any questions about this Cookie Policy, need help managing your cookie preferences, or want to learn more about how we use cookies to enhance your property management experience, we're here to help.

Email Support

For cookie policy questions and privacy concerns:

privacy@leaseora.com

Response time: Within 24 hours

Phone Support

Direct line for privacy questions:

+49 173 8622196

Monday to Friday, 9:00 AM - 6:00 PM CET

Mailing Address

For formal privacy requests:

Rosenthaler Straße 72 A, 10119 Berlin, Germany

Attention: Privacy Team

Live Chat Support

Available through your dashboard:

Start Chat Session

24/7 for Premium accounts

Common Cookie Questions

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