Overview
Last Updated: October 12, 2025
Welcome to Leaseora's Terms of Service. These Terms of Service ("Terms") govern your access to and use of Leaseora's website, mobile applications, property listing platform, lease management tools, and other online products and services (collectively, the "Services"), and your relationship with Leaseora GmbH ("Leaseora," "we," "us," or "our").
Please read these Terms carefully. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.
These Terms constitute a legally binding agreement between you and Leaseora. If you are using the Services on behalf of an organization (such as your employer or a property management company), you are agreeing to these Terms for that organization and promising that you have the authority to bind that organization to these Terms. In that case, "you" and "your" will refer to that organization.
These Terms of Service are designed to comply with legal requirements worldwide while specifically addressing Leaseora's property management and leasing platform services. By using our Services, you acknowledge that you have read and understood these Terms.
Regional Information: These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions.
Definitions
Throughout these Terms, we use certain defined terms specific to Leaseora's property management platform. Understanding these definitions is essential for effectively using our services:
Understanding the Leaseora System
Leaseora is a comprehensive property management platform that combines traditional property management tools with advanced AI-driven features to streamline the entire rental process. Our platform connects landlords, property managers, tenants, and service providers in a unified ecosystem designed to make property management more efficient, transparent, and beneficial for all parties.
User Roles & Accounts
"Landlord"
A user who owns or controls rental properties and uses the Leaseora platform to:
- Manage and list properties
- Screen potential tenants
- Create and manage lease agreements
- Collect rent and track payments
- Coordinate maintenance and repairs
- Access analytics and financial reporting
- Communicate with tenants through secure channels
Landlords may be individuals or organizations with different subscription levels based on portfolio size and feature needs.
"Tenant"
A user who rents property from a Landlord and uses the Leaseora platform to:
- View and apply for rental properties
- Sign and access lease agreements
- Make rent payments electronically
- Submit and track maintenance requests
- Communicate with landlords or property managers
- Access rent payment history and documents
- Receive automated notifications and reminders
Tenants can access basic platform features without subscription fees.
"Property Manager"
A professional user who manages properties on behalf of Landlords with capabilities to:
- Oversee multiple properties across different owners
- Handle tenant acquisition and screening
- Manage lease lifecycle and renewals
- Process rent collection and financial disbursements
- Coordinate property maintenance and vendor relationships
- Generate comprehensive management reports
- Implement property-specific policies
Property Managers typically have extended permissions and management capabilities.
"Corporate Landlord"
An organization or business entity that manages a portfolio of properties with access to:
- Enterprise-level property portfolio management
- Advanced analytics and reporting dashboards
- Multi-user account management with role-based permissions
- Bulk operations for leases, payments, and communications
- Custom integration options with existing systems
- Dedicated account management support
- Enhanced security and compliance features
Corporate accounts include additional features for managing large-scale operations.
Core Platform Components
"Leaseora Platform"
The complete suite of integrated digital tools and services that comprise our property management ecosystem, including:
- Property listing and marketing tools
- Tenant screening and application processing
- Lease creation and e-signature capabilities
- Rent collection and payment processing
- Maintenance request management
- Financial tracking and reporting
- Communication tools between parties
- Document storage and management
- AI-powered analytics and insights
The platform is accessible via web browsers and mobile applications with real-time data synchronization.
"Subscription"
A tiered payment plan that grants access to different levels of Leaseora features:
- Basic: Essential tools for individual landlords with small portfolios
- Professional: Enhanced features for growing portfolios with advanced analytics
- Enterprise: Comprehensive suite for large-scale property management operations
- Custom: Tailored solutions for specialized property management needs
Subscriptions can be billed monthly or annually with different property limits and feature sets per tier.
"Payment Processing System"
Leaseora's secure financial infrastructure that facilitates:
- Digital rent collection and processing
- Security deposit management
- Automated recurring payment scheduling
- Late fee calculation and enforcement
- Expense tracking and categorization
- Financial reporting and tax documentation
- Payment dispute resolution
All financial transactions are processed with bank-level encryption and security protocols in compliance with financial regulations.
"Maintenance Management"
The system for handling property repairs and maintenance needs, which includes:
- Digital maintenance request submission with photo/video attachments
- Priority categorization of maintenance issues
- Vendor assignment and scheduling
- Real-time status tracking and updates
- Communication between tenants, landlords, and service providers
- Maintenance history and documentation
- Cost tracking and vendor payment processing
The system streamlines the entire maintenance workflow from request to resolution.
AI & Advanced Features
"Lease Angel"
Leaseora's AI-powered lease assistant system that provides:
- Automated lease agreement analysis and risk assessment
- Compliance checking against local rental regulations
- Fraud detection for tenant applications
- Payment pattern analysis and anomaly detection
- Proactive maintenance scheduling recommendations
- Lease renewal optimization suggestions
- Personalized insights for landlords and tenants
Lease Angel uses machine learning to continuously improve its analysis and recommendations based on platform data.
"AI Lease Documents"
Intelligent document generation and management tools that provide:
- AI-generated lease agreements tailored to specific properties
- Automatic customization based on local regulations
- Dynamic clause suggestions based on property characteristics
- Plain language explanations of complex legal terms
- Version control and document history tracking
- Secure electronic signature capabilities
- Document analysis for potential issues or improvements
These documents are created with legal compliance in mind but should be reviewed by appropriate legal counsel before implementation.
"Lease Health Monitoring"
An AI-driven system that continuously evaluates lease performance, including:
- Real-time monitoring of tenant payment behaviors
- Early detection of potential lease violations
- Identification of at-risk leases requiring intervention
- Comparative analysis against similar properties
- Performance scoring and trend analysis
- Predictive analytics for lease renewals and turnover
- Automated alerts for lease-related issues
The system helps landlords proactively address issues before they become significant problems.
"AI Chat Interface"
Leaseora's intelligent conversational assistant that provides:
- 24/7 automated support for common questions and issues
- Personalized guidance on platform features
- Assistance with lease terms interpretation
- Step-by-step walkthroughs for complex processes
- Contextual recommendations based on user behavior
- Natural language processing for conversational interactions
- Seamless escalation to human support when needed
The AI Chat Interface helps users navigate the platform efficiently and resolve issues quickly.
Content & Data Definitions
"Content"
Any digital material on the Leaseora platform, including but not limited to:
- Text descriptions and property details
- Images and virtual tours of properties
- Rental terms and pricing information
- User interface elements and design components
- Documentation, guides, and help resources
- Generated reports and analytics
- Communication messages and notifications
All Content is subject to our Terms of Service and appropriate usage policies.
"User Content"
Content created or uploaded by platform users, including:
- Property listings and descriptions
- Property photos, videos, and floor plans
- Tenant applications and supporting documents
- Maintenance request details and images
- Messages and communication between users
- Reviews and feedback submissions
- Custom lease terms and conditions
Users retain ownership of their User Content but grant Leaseora limited rights to display and process it for service provision.
"Leaseora Content"
Content created and provided by Leaseora, including:
- Platform interface and user experience design
- Standard legal templates and lease agreements
- Built-in analytics tools and reporting interfaces
- Help documentation and tutorial content
- System-generated notifications and messages
- Marketing materials and feature descriptions
- AI-generated insights and recommendations
Leaseora Content is protected by copyright and intellectual property laws and is licensed, not sold, to users.
"Personal Data"
Information that identifies or can be used to identify an individual, including:
- Names, addresses, and contact information
- Government-issued identification documents
- Financial information and payment details
- Rental and credit history
- Employment and income verification
- Communication records and preferences
- Account activity and usage patterns
Personal Data is handled in accordance with our Privacy Policy and applicable data protection laws.
Need Help With Terminology?
If you encounter any terms not defined here, or need further clarification on how specific features work, please contact our support team or use the AI Chat Interface accessible from your dashboard. We're committed to making Leaseora's property management system transparent and easy to understand.
Account Terms
Your Leaseora Account
Your Leaseora account serves as your secure gateway to our comprehensive property management ecosystem. These Account Terms govern how you create, maintain, and use your Leaseora account, outlining your rights and responsibilities as a platform user. We've designed our account system to provide role-specific features while maintaining the highest standards of security and data protection.
Account Registration and Verification
Registration Requirements
When registering for a Leaseora account, you must:
- Provide accurate and complete information, including your legal name, current email address, and valid phone number
- Create a secure password that complies with our minimum security requirements
- Agree to these Terms of Service and our Privacy Policy
- Verify your email address through our confirmation process
- Complete any additional verification steps required for your specific user role
You are responsible for maintaining the accuracy of your account information and promptly updating it if any changes occur.
Identity Verification
To ensure the security of our platform and comply with applicable regulations, Leaseora implements different verification processes based on account type:
Tenant Verification
- • Email and phone verification
- • Optional KYC verification for expedited applications
- • Digital signature setup for lease agreements
Landlord Verification
- • Email and phone verification
- • Identity verification through ID documents
- • Property ownership verification
- • Tax identification information (where applicable)
Corporate Verification
- • Business registration documentation
- • Company authorization verification
- • Tax identification information
- • Verification of authorized representatives
- • Enhanced security protocol setup
Property Manager Verification
- • Professional credentials verification
- • Identity document verification
- • Business license verification (if applicable)
- • Client authorization confirmation
- • Enhanced security protocol setup
Verification requirements may vary by region to comply with local regulations. Leaseora partners with trusted identity verification services to securely process verification documents.
Account Security and Access Management
Your Security Responsibilities
As a Leaseora account holder, you are responsible for:
- Maintaining the confidentiality of your login credentials
- Using a strong, unique password and updating it regularly
- Enabling two-factor authentication when available
- Ensuring secure access to any devices used to access Leaseora
- Logging out of your account when using shared or public computers
- Promptly reporting any suspicious account activity
- Not sharing your account credentials with any third parties
Leaseora Security Measures
To protect your account, Leaseora implements:
- Secure encrypted connections (HTTPS/TLS)
- Industry-standard encryption for sensitive data storage
- Automated suspicious activity monitoring
- Account access logs for security auditing
- Session timeout after periods of inactivity
- Device management for multiple login locations
- Regular security audits and vulnerability assessments
- Prompt notification of potential security issues
Security Notice: You must immediately notify Leaseora of any unauthorized access to your account or other security breaches by contacting our security team at security@leaseora.com. You may be held responsible for losses incurred due to unauthorized use of your account if you fail to maintain adequate security measures or promptly report security issues.
Multi-User Access and Permissions
Corporate and Property Manager accounts may create additional user accounts with customized permission levels:
- Primary account holders control user access and permission settings
- Sub-accounts can be assigned specific roles with limited permissions
- Permission levels can be customized for different property portfolios
- Account activity is tracked and logged for all users
- Primary account holders are ultimately responsible for all actions taken by sub-accounts
Account Types and Role-Specific Features
Leaseora offers specialized accounts tailored to different user roles in the property management ecosystem. Each account type provides specific features and capabilities designed to meet the unique needs of different users:
Landlord Accounts
For property owners managing their rental properties with tools for complete property management.
Key Features:
- Property listing creation and management
- Tenant screening and application processing
- Lease agreement creation and e-signatures
- Rent collection and payment tracking
- Maintenance request management
- Financial reporting and tax documentation
- AI-powered analytics and recommendations
- Tenant communication tools
Tenant Accounts
For renters to manage their lease agreements and interact with landlords or property managers.
Key Features:
- Property search and application submission
- Digital lease signing and storage
- Online rent payment processing
- Maintenance request submission and tracking
- Message center for landlord communication
- Payment history and receipt documentation
- Automated payment reminders
- Lease renewal management
Property Manager Accounts
For professionals managing properties on behalf of landlords with enhanced administrative capabilities.
Key Features:
- Multi-owner property portfolio management
- Client-specific reporting and dashboards
- Advanced lease workflow management
- Customizable approval processes
- Vendor management system
- Financial disbursement to property owners
- Task delegation and team management
- Advanced analytics and performance metrics
Corporate Landlord Accounts
For businesses managing multiple properties or large-scale real estate portfolios with enterprise-level tools.
Key Features:
- Enterprise-level property portfolio management
- Multi-user access with role-based permissions
- Bulk operations for listings and leases
- Corporate financial reporting
- API integration with enterprise systems
- Advanced security and compliance features
- Customizable workflows and approval chains
- Dedicated account management support
Account Feature Limitations
Feature availability may be limited based on:
- Your subscription tier and payment status
- Geographic location and applicable regional regulations
- Verification status of your account
- Number of properties under management
- Account standing and compliance history
Account Restrictions and Prohibited Activities
Prohibited Account Activities
When using your Leaseora account, you agree not to:
Platform Misuse
- • Violate any applicable laws or regulations
- • Circumvent or manipulate our fee structure
- • Attempt to access restricted areas of the platform
- • Use the platform for any illegal activities
- • Create fake listings or false rental information
Security Violations
- • Share your account credentials with others
- • Attempt to hack or breach platform security
- • Upload malicious code or content
- • Attempt to access other users' accounts
- • Use automated systems to scrape platform data
Content Restrictions
- • Post discriminatory or illegal listing criteria
- • Upload inappropriate or offensive content
- • Post false, misleading, or deceptive information
- • Share personal information of others without consent
- • Infringe on intellectual property rights
Communications Abuse
- • Send spam or unsolicited messages
- • Harass or intimidate other users
- • Impersonate others or misrepresent your identity
- • Use abusive or threatening language
- • Conduct transactions outside the platform
Fair Housing and Non-Discrimination Policy
Leaseora is committed to providing a platform that complies with all applicable fair housing and anti-discrimination laws. All users must:
- Not discriminate based on race, color, religion, national origin, sex, disability, familial status, or any other protected characteristic
- Create listings and rental criteria that comply with fair housing laws
- Use inclusive language in all property descriptions and communications
- Apply consistent screening criteria to all applicants
- Report any discriminatory content or behavior observed on the platform
Violation of fair housing laws may result in immediate account termination and reporting to relevant authorities.
Account Suspension and Termination
Account Suspension
Leaseora may temporarily suspend your account if:
- Suspicious activity is detected on your account
- Your payment method fails or subscription expires
- We receive multiple complaints about your activities
- You violate these Terms of Service
- We need to verify your identity or account information
- Required by law or court order
During suspension, access to your account will be restricted, but your data will remain intact.
Account Termination
Leaseora may permanently terminate your account for:
- Serious or repeated violations of these Terms
- Fraudulent, deceptive, or illegal activities
- Harassment of other users or Leaseora staff
- Extended non-payment of required fees
- Providing false information during registration
- As required by law or regulatory authorities
Upon termination, you will lose access to your account and all associated data, subject to data retention requirements.
User-Initiated Account Closure
You may close your Leaseora account at any time by:
- Navigating to Account Settings in your dashboard
- Selecting the "Close Account" option
- Following the confirmation steps to verify your decision
- Completing any outstanding financial obligations
Before closing your account, please note:
- Active leases should be properly terminated or transferred
- All financial obligations must be settled
- You should export any data you wish to retain
- Account closure is generally irreversible after 30 days
- Some data may be retained as required by law
Age and Eligibility Requirements
Minimum Age Requirements
Leaseora services are intended for users who are 18 years of age or older. By creating an account, you represent that:
- You are at least 18 years old (or the minimum legal age in your jurisdiction)
- You have the legal capacity to enter into binding contracts
- You are not prohibited from using online services under the laws of your jurisdiction
Business Account Authority
If you're creating an account for a business entity (company, partnership, or organization):
- You confirm that you have the authority to bind that organization to these Terms
- You represent that the business is legally registered and in good standing
- You acknowledge that "you" and "your" in these Terms refer to the organization
- You accept responsibility for ensuring all users of the business account comply with these Terms
Leaseora reserves the right to request documentation verifying your age, identity, and authority to represent any business entity.
Need Help With Your Account?
If you have questions about your account, need assistance with verification, or encounter any issues, our support team is here to help.
Contact us at support@leaseora.com or use the live chat feature available in your dashboard. For security-related concerns, please contact security@leaseora.com immediately.
Payment Terms
Your Financial Relationship with Leaseora
These Payment Terms govern all financial aspects of your relationship with Leaseora, including subscription charges, transaction fees, payment processing, and refund policies. We aim to provide complete transparency about our pricing structure and all costs associated with using our property management platform.
Subscription Plans and Pricing Structure
Plan Options and Selection
Leaseora offers tiered subscription plans designed to accommodate different property management needs:
Basic Plan
- • For individual landlords with small portfolios
- • Limited number of properties
- • Essential property management tools
- • Standard support access
Professional Plan
- • For growing property portfolios
- • Increased property allowance
- • Advanced analytics and reporting
- • Priority support access
Enterprise Plan
- • For large-scale property management
- • Unlimited properties
- • Custom integrations and white labeling
- • Dedicated account management
Complete and current details of all plan features and pricing are available on our Pricing page. We also offer custom plans for unique business needs — contact our sales team for details.
By subscribing to any Leaseora plan, you agree to pay all applicable fees associated with your selected subscription tier.
Plan Changes and Pricing Updates
Your rights and responsibilities regarding subscription changes:
- You may upgrade your subscription plan at any time, with the new rate prorated for the remainder of your billing cycle
- Downgrading to a lower-tier plan is effective at the end of your current billing cycle
- If downgrading would result in exceeding property limits, you'll need to reduce your active properties first
Pricing Changes: Leaseora reserves the right to modify subscription prices and fee structures. We will provide at least 30 days' notice before implementing any price changes to existing subscribers. Changes will be communicated via email and/or platform notifications.
Billing Cycles and Payment Processing
Billing Frequency Options
- Monthly billing: Charged every 30 days from signup date
- Annual billing: Charged once yearly from signup date
- Annual plans offer a discount (typically 15-20%)
- Custom billing cycles available for Enterprise plans
- All subscriptions automatically renew until canceled
Billing Process
- You'll receive invoice notifications via email
- Invoices are also available in your account dashboard
- Payment is processed automatically on renewal date
- Renewal reminders sent 7 days before billing date
- Failed payments trigger automatic retry attempts
Automatic Renewal and Cancellation
All Leaseora subscriptions automatically renew until canceled. You may cancel your subscription at any time through your account dashboard by following these steps:
- Log into your Leaseora account
- Navigate to "Account Settings" > "Subscriptions"
- Select "Manage Subscription" and follow the cancellation process
- Confirm your cancellation when prompted
After cancellation, your subscription will remain active until the end of your current billing period. No partial refunds are issued for unused subscription time unless otherwise required by law.
Payment Methods and Security
Supported Payment Methods
Leaseora accepts various payment methods depending on your location. By providing payment information, you:
- Confirm you are authorized to use the payment method
- Authorize us to charge your payment method for all fees incurred
- Agree to update your payment information if it changes
Payment method availability may vary by region. Enterprise customers may arrange alternative payment methods by contacting our finance department.
Payment Security
Leaseora implements industry-standard security measures to protect your payment information:
Data Protection
- • PCI DSS compliance for all transactions
- • TLS encryption for data transmission
- • Tokenization of payment information
- • Limited access to payment data
Fraud Prevention
- • Automated fraud detection systems
- • Verification of payment information
- • Monitoring for suspicious activities
- • Multi-factor authentication options
While we implement comprehensive security measures, no system is entirely immune to security threats. You are responsible for maintaining the security of your account credentials and reporting unauthorized charges promptly.
Fee Structure and Transaction Costs
Subscription Fees
Your primary costs for using Leaseora are subscription fees, which vary based on:
- Your selected plan tier (Basic, Professional, or Enterprise)
- Billing frequency (monthly or annual)
- Number of properties under management
- Additional features or add-ons activated
Transaction-Based Fees: Some advanced features, particularly those involving payment processing between landlords and tenants, may include transaction-based fees (percentage or fixed fee). These are always clearly disclosed before you use such features.
Currencies and International Payments
Available Currencies
Leaseora offers billing in the following currencies:
- Euro (€)
- US Dollar ($)
- British Pound (£)
- Swiss Franc (CHF)
- Additional currencies available for Enterprise plans
Currency Conversion
For international payments:
- You're billed in your selected currency
- Your payment provider may apply conversion fees
- Exchange rates are determined by payment processors
- Leaseora doesn't add markup to currency conversion
Currency selection is made during account setup and can be changed by contacting customer support. Please note that changing your billing currency may result in price adjustments based on current exchange rates.
Taxes and Financial Compliance
Tax Collection and Reporting
All subscription fees and other charges are exclusive of applicable taxes unless otherwise stated. Depending on your location and applicable laws, Leaseora will collect and remit taxes including:
- Value Added Tax (VAT) for European Union customers
- Goods and Services Tax (GST) in applicable regions
- Sales tax in applicable US states and localities
- Other consumption or digital service taxes as required by law
Tax Exemption: Business customers in the EU with a valid VAT ID may be exempt from VAT charges on digital services where permitted by law. To apply for tax exemption, please provide your valid tax identification number through your account settings.
You are responsible for providing accurate billing and tax information, including your correct business status and valid tax identification numbers where applicable.
Financial Records and Documentation
Leaseora provides the following financial documentation to assist with your record-keeping and tax compliance:
- Detailed invoices for all subscription charges and one-time fees
- Payment receipts for all transactions
- Annual payment summaries (available upon request)
- Tax compliance documentation as required by applicable laws
All financial records are available in your account dashboard and can be downloaded or printed for your records.
Refunds, Cancellations and Dispute Resolution
Refund Policy
Leaseora's refund policy is as follows:
- Subscription fees are generally non-refundable for partial billing periods
- New subscribers may be eligible for refunds within 14 days of initial subscription if service is unusable due to technical issues
- Accidental duplicate charges are eligible for full refunds
- Refunds for Enterprise customers are governed by their specific contract terms
All refund requests must be submitted in writing to billing@leaseora.com with detailed explanation and relevant transaction information.
Refunds, when approved, will be processed to the original payment method used for the transaction, typically within 5-10 business days depending on your payment provider.
Payment Disputes and Resolution
If you believe there is an error in billing or have other payment concerns:
- Contact our billing department at billing@leaseora.com before initiating a chargeback
- Provide transaction details and a clear description of the issue
- Allow up to 5 business days for an initial response
- Work with our team to resolve the issue amicably
Important: Filing chargebacks without first attempting to resolve issues directly with Leaseora may result in temporary account suspension while the dispute is being investigated. Repeated unjustified chargebacks may lead to account termination.
Additional Payment Conditions
Trial Periods and Promotions
Leaseora may offer:
- Free trial periods for new users
- Promotional discounts for specific user segments
- Limited-time offers with special pricing
All trials and promotions are subject to their specific terms disclosed at the time of offer. Unless otherwise specified, trials automatically convert to paid subscriptions when the trial period ends.
Late Payments
If payment fails:
- We'll attempt to process payment for up to 7 days
- You'll receive payment failure notifications
- After 7 days, account access may be limited
- After 14 days, subscription may be canceled
To avoid service interruption, please keep your payment information current and ensure sufficient funds are available.
Payment Responsibilities by User Type
| User Type | Primary Payment Responsibilities |
|---|---|
| Individual Landlords |
|
| Property Managers |
|
| Corporate Landlords |
|
| Tenants |
|
Need Help With Billing?
If you have questions about your subscription, need assistance with payment options, or encounter any billing issues, our support team is here to help.
Contact our billing department directly at billing@leaseora.com or call +49 173 8622196 during business hours. For urgent payment matters, please use the live chat feature available in your dashboard.
Service Terms
Our Service Commitment
The following Service Terms outline the specific features, capabilities, and limitations of the Leaseora property management platform. These terms govern how our services are provided, what you can expect from our platform, and your responsibilities when using these services. We've designed our platform to be comprehensive, secure, and user-friendly while maintaining compliance with industry standards and regulations.
License and Platform Access
License to Use Leaseora
Subject to your compliance with these Terms, Leaseora grants you a limited, non-exclusive, non-transferable license to access and use our property management platform for your legitimate business or personal purposes. This license:
- Is specific to your account type and subscription level
- Cannot be sublicensed or transferred to any third party
- Does not transfer ownership of any intellectual property rights
- Is revocable upon violation of these Terms
- Is limited to the features and properties allocated to your subscription
Platform Access
Leaseora is accessible through the following channels:
Web Platform
- • Accessible via modern web browsers
- • Optimized for desktop and tablet use
- • No software installation required
Mobile Applications
- • iOS and Android mobile apps
- • Optimized for smartphone use
- • Push notification capabilities
API Access
- • Available for Enterprise plans
- • Requires separate API credentials
- • Subject to rate limiting
Core Platform Services
Property Management
Comprehensive tools for managing your rental property portfolio:
- Property creation with detailed information fields
- Photo, video, and document management
- Unit and room inventory tracking
- Amenity and feature documentation
- Property expense tracking and categorization
- Occupancy and vacancy management
Property Listing
Tools to market your properties to potential tenants:
- Customizable listing creation with rich media support
- Publishing to the Leaseora marketplace
- Integration with external listing services (where available)
- Virtual tour and 3D floor plan support
- Scheduling tools for property viewings
- Automatic listing syndication (Premium and Enterprise plans)
All listings must comply with fair housing laws and accurately represent the properties being offered.
Tenant Screening
Tools for evaluating potential tenants:
- Digital rental applications with customizable fields
- Background check integration (additional fees may apply)
- Credit check services (additional fees may apply)
- Income and employment verification tools
- Rental history verification
- AI-powered application risk assessment (Premium and Enterprise plans)
Landlords are responsible for ensuring screening criteria comply with fair housing and anti-discrimination laws.
Lease Management
Digital lease creation and management:
- Customizable lease agreement templates
- Electronic signature capabilities
- Automated lease renewal notifications
- Addendum and amendment processing
- Secure digital document storage
- Lease term tracking and notifications
- AI-powered lease health monitoring (Premium and Enterprise plans)
You are responsible for ensuring all lease agreements comply with applicable laws in your jurisdiction.
Rent Collection
Digital payment processing and financial tracking:
- Secure online payment processing
- Multiple payment method support
- Automatic recurring payment scheduling
- Late fee automation and tracking
- Security deposit management
- Payment reminders and notifications
- Comprehensive payment records and receipts
All payment processing is subject to our payment processor's terms and applicable financial regulations.
Maintenance Management
Tools for managing property repairs and maintenance:
- Digital maintenance request submission
- Photo and video attachment capabilities
- Work order creation and tracking
- Vendor management and assignment
- Maintenance cost tracking
- Scheduled maintenance reminders
- Maintenance history documentation
Leaseora does not provide actual maintenance services or guarantee the quality of any third-party service providers.
Service Availability and Performance
Uptime Commitment
Leaseora strives to maintain 99.9% platform availability, subject to the following terms:
Scheduled Maintenance
- • Performed during off-peak hours when possible
- • Advance notification provided through dashboard and/or email
- • Typically scheduled with at least 48 hours notice
- • Not counted against uptime commitments
Emergency Maintenance
- • May occur with limited or no advance notice
- • Performed only when necessary to protect system security or integrity
- • Notification provided as soon as reasonably possible
- • May be counted against uptime commitments depending on circumstances
Service Limitations: While we strive for continuous availability, Leaseora cannot guarantee uninterrupted access to our services. Factors outside our control including internet connectivity issues, device compatibility problems, and force majeure events may affect your ability to access our platform.
Performance Expectations
Leaseora is designed to provide responsive performance under normal operating conditions:
- Page load times typically under 3 seconds with standard internet connections
- Data processing operations completed within reasonable timeframes based on complexity
- Mobile applications optimized for performance on standard smartphones and tablets
- Large data operations (e.g., bulk uploads or reports) may require additional processing time
Performance may vary based on factors including your device specifications, internet connection speed, and the volume of data being processed.
Service Updates and Modifications
Leaseora continuously improves our platform through updates and modifications. By using our services, you acknowledge and agree that:
Platform Evolution
- Leaseora may add, modify, or remove features and functionality at our discretion
- We will provide advance notice of significant changes that may impact your use of our services
- Some updates may require action from you (e.g., updating mobile applications)
- Feature availability may change based on your subscription tier or region
- We maintain backward compatibility when possible but cannot guarantee it in all cases
Update Notifications: We notify users of significant platform updates through multiple channels including email notifications, in-application announcements, and dashboard notifications. Critical updates affecting security or core functionality may be deployed immediately with post-deployment notifications.
Data Storage and Security
Data Storage
Your data on the Leaseora platform:
- Is stored in secure, enterprise-grade cloud environments
- Is backed up regularly to prevent data loss
- Is retained according to our data retention policies
- Is stored in compliance with applicable data protection regulations
- For EU users, is processed in accordance with GDPR requirements
- May be stored in region-specific data centers based on your location
Security Measures
We protect your data with multiple security layers:
- Encryption of data in transit using TLS protocols
- Encryption of sensitive data at rest
- Regular security audits and penetration testing
- Monitoring for suspicious activities and access attempts
- Role-based access controls for our personnel
- Physical security measures for our infrastructure
Security Limitations: Despite implementing industry-standard security measures, no system can guarantee absolute security. You acknowledge this inherent limitation in digital systems. You play a critical role in data security by maintaining the confidentiality of your account credentials, implementing appropriate access controls within your organization, and promptly reporting any suspected security issues.
Your Data Responsibilities
As a Leaseora user, you have certain responsibilities regarding data:
- Ensuring you have appropriate rights to upload and process any data you add to the platform
- Obtaining necessary consents from tenants and other individuals whose data you input
- Maintaining appropriate access controls for users within your organization
- Regularly reviewing and updating data to ensure accuracy
- Complying with applicable data protection and privacy laws in your jurisdiction
- Properly securing any exported data from the platform
Integrations and APIs
Third-Party Integrations
Leaseora offers integrations with various third-party services to enhance platform functionality:
- Payment processors for financial transactions
- Credit check and background verification services
- Property listing syndication platforms
- Document signing services
- Accounting software
- Communication tools
When you use these integrations, you may be subject to the third-party's terms of service and privacy policies in addition to Leaseora's terms. We do not control and are not responsible for the practices of integrated third-party services.
API Access
For Enterprise subscribers, Leaseora provides API access with the following conditions:
API Usage Terms
- Authentication: All API access requires proper authentication using API keys or OAuth tokens provided by Leaseora.
- Rate Limits: API calls are subject to rate limiting to ensure platform stability. Limits vary based on subscription tier.
- Data Restrictions: Certain sensitive data may have additional access restrictions or may not be available via the API.
- Usage Monitoring: API usage is monitored for security and performance reasons.
- Acceptable Use: APIs may only be used for legitimate business purposes related to your property management activities.
Detailed API documentation is available to Enterprise subscribers through our developer portal. API access may be restricted or revoked for violation of these terms.
AI Features and Machine Learning Services
Leaseora AI Capabilities
Leaseora incorporates artificial intelligence and machine learning technologies to enhance our services. These technologies:
Lease Angel
AI-powered lease analysis and risk assessment that:
- Analyzes lease terms for potential issues
- Identifies compliance risks based on jurisdiction
- Recommends improvements to lease language
- Predicts potential lease performance issues
AI Chat Interface
Natural language assistance for platform users that:
- Answers questions about platform features
- Guides users through complex processes
- Provides contextual help based on user activities
- Escalates to human support when needed
Market Intelligence
Data-driven insights for property management that:
- Analyzes rental market trends in your areas
- Suggests optimal pricing strategies
- Identifies seasonal patterns affecting occupancy
- Compares your performance to anonymized benchmarks
Predictive Maintenance
Preventive maintenance recommendations that:
- Identifies potential maintenance issues before they occur
- Suggests optimal maintenance schedules
- Estimates maintenance costs and budgeting needs
- Prioritizes maintenance tasks based on urgency
AI Feature Availability: AI capabilities vary by subscription tier, with more advanced features available in Premium and Enterprise plans. AI features are continuously improved based on aggregate, anonymized usage data.
AI Limitations and Responsibilities
AI Assistance Limitations: While our AI features provide valuable insights and assistance, they have inherent limitations:
- AI recommendations should not replace professional legal, financial, or business advice
- AI analysis may not account for all unique circumstances or jurisdictional nuances
- Machine learning models have statistical accuracy limitations
- You remain responsible for all decisions made based on AI suggestions
Support Services
Leaseora provides various support channels to assist you in using our platform effectively:
| Support Channel | Availability | Response Time Target |
|---|---|---|
| Knowledge Base | 24/7 self-service | Immediate |
| AI Chat Assistant | 24/7 automated | Immediate |
| Email Support | All subscription tiers | 1-2 business days |
| Live Chat Support | Business hours (Premium & Enterprise) | < 15 minutes during business hours |
| Phone Support | Business hours (Enterprise only) | < 30 minutes during business hours |
| Dedicated Account Manager | Business hours (Enterprise only) | Same business day |
Business hours are defined as Monday through Friday, 9:00 AM to 6:00 PM CET, excluding holidays. Response times are targets and not guarantees, and may vary based on support volume and issue complexity.
Support Prioritization: Support requests are prioritized based on issue severity, subscription tier, and other factors. Critical issues affecting system availability or data security receive highest priority regardless of subscription tier.
User Responsibilities for Service Use
To maintain system integrity and ensure optimal performance, you agree to:
Acceptable Usage
- Use the platform for its intended property management purposes
- Respect system resources and avoid excessive usage that impacts others
- Follow recommended practices for data uploads and imports
- Use API access (if applicable) within documented rate limits
Technical Responsibilities
- Maintain updated browsers and mobile applications
- Ensure your devices meet minimum system requirements
- Establish and maintain adequate internet connectivity
- Implement appropriate security measures on your devices
Prohibited Actions
- Attempt to access parts of the platform not intended for your use
- Reverse engineer or decompile any part of the Leaseora platform
- Use automated scripts or bots to interact with the platform without authorization
- Interfere with the platform's security mechanisms
- Conduct penetration testing without explicit written permission
- Share your account access with unauthorized users
Questions About Our Services?
If you have questions about Leaseora's features, services, or capabilities not addressed in these Terms, our support team is ready to assist you.
Contact our service team at service@leaseora.com or explore our comprehensive knowledge base for detailed information about platform features and best practices.
Third-Party Services
Integration with External Services
Leaseora integrates with various third-party services to enhance platform functionality and provide you with a comprehensive property management experience. These integrations extend our core capabilities, enabling specialized functions like payment processing, identity verification, and communication services. This section outlines the types of third-party services we integrate with, how they interact with the Leaseora platform, and your rights and responsibilities regarding these integrations.
Payment Processing Services
Leaseora integrates with third-party payment processors to facilitate secure financial transactions between landlords and tenants, as well as subscription payments to Leaseora:
Digital Payment Processors
Services that process digital payments including:
- Credit and debit card processing
- ACH/bank transfer services
- Digital wallet solutions (Apple Pay, Google Pay)
- Recurring payment management
- Payment gateway services
Banking and Financial Services
Financial institution integrations including:
- SEPA direct debit services (for European users)
- International money transfer services
- Security deposit escrow services
- Banking data aggregation
- Financial reporting tools
Important: When using payment processing services through Leaseora, you are also subject to the payment processor's terms of service, privacy policies, and applicable fees. Leaseora does not store complete payment information, but rather relies on tokenization and other secure methods provided by these third-party services.
Identity Verification Services
KYC and Identity Verification
Services that help verify user identities:
- ID document verification and validation
- Biometric verification services
- Address verification systems
- Government database checks
- Anti-fraud detection systems
These services help establish trust between parties and comply with legal requirements.
Background Screening
Services for tenant screening and verification:
- Credit reporting services
- Criminal background checks
- Eviction history reporting
- Employment verification services
- Rental history verification
Additional fees may apply for certain verification services, which will be clearly disclosed before use.
Data Sharing Notice: When you use identity verification services through Leaseora, your personal information may be shared with these third-party providers for verification purposes. This data sharing is necessary for the verification process and is conducted in accordance with our Privacy Policy and applicable data protection laws.
Communication & Notification Services
Email Service Providers
Third-party email services for:
- Transactional emails (receipts, confirmations)
- Account notifications and alerts
- Marketing communications (with consent)
- Newsletter distribution
- Automated email sequences
These services help ensure reliable delivery of important notifications.
Messaging & SMS Services
Mobile and instant messaging services for:
- SMS notifications and alerts
- Two-factor authentication codes
- Maintenance request updates
- Rent payment reminders
- Emergency communications
Standard messaging rates from your carrier may apply.
Push Notification Services
Mobile application notification services that deliver:
- Real-time alerts for important account events
- Payment confirmations and receipts
- New message notifications
- Maintenance status updates
- Lease renewal reminders
- Document signing requests
You can manage notification preferences through your account settings.
Communication Preferences: You can manage your communication preferences for these third-party services through your Leaseora account settings. However, please note that certain transactional and service-related communications are essential to the platform's functionality and cannot be disabled.
Analytics & Data Services
Leaseora utilizes various analytics and data services to improve platform performance, enhance user experience, and provide market insights:
Analytics Services
- Usage Analytics: Services that track how users interact with the platform to identify improvement opportunities and optimize workflows.
- Performance Monitoring: Tools that monitor platform performance, loading times, and technical metrics to ensure optimal service delivery.
- Conversion Tracking: Services that analyze user journeys and conversion patterns to improve platform usability.
Market Data Services
- Location Data: Geographical information services that provide neighborhood data and location-based insights.
- Property Value Data: Services that provide market valuations and comparative property data.
- Rental Market Analytics: Services that provide rental rate benchmarking and market trend analysis.
Data Usage: Analytics and market data services primarily process aggregated and anonymized data. When personal data is involved, it is handled in accordance with our Privacy Policy and applicable data protection regulations. You can learn more about our analytics practices in our Privacy Policy.
Property Listing Syndication Services
Listing Distribution
Leaseora may integrate with third-party property listing platforms to syndicate your rental listings:
- Popular rental listing websites and marketplaces
- Local and regional property portals
- Real estate aggregator services
- Social media property marketplaces
- Property listing distribution networks
Listing syndication may be subject to additional terms and may vary by subscription plan.
Important: When you choose to syndicate your property listings to third-party platforms, those listings become subject to the terms of service and privacy policies of those platforms. You retain responsibility for ensuring your listings comply with all applicable laws and platform policies. Leaseora cannot guarantee the availability, accuracy, or performance of third-party listing platforms.
Syndication Controls
Leaseora provides controls for managing your listing syndication:
- Select which specific platforms receive your listings
- Control what property information is shared with third-party sites
- Set syndication schedules and timeframes
- Monitor performance across syndicated platforms
- Quickly remove listings from all connected platforms when rented
Syndication settings can be managed through your Leaseora dashboard in the "Marketing" section.
Document Services
Electronic Signature Services
Third-party services for digital document execution:
- Secure electronic signature capture
- Legal signature verification
- Digital document delivery and tracking
- Document completion status monitoring
- Multi-party signing coordination
Electronic signatures obtained through these services are legally binding in accordance with applicable e-signature laws.
Document Processing Services
Services that handle document management:
- Document generation and templating
- PDF processing and conversion
- Optical character recognition (OCR)
- Document storage and archiving
- Document collaboration tools
These services help streamline document workflows and ensure proper record-keeping.
Document Security: All third-party document services integrated with Leaseora are selected for their strong security practices and compliance with relevant regulations. Documents processed through these services are encrypted both in transit and at rest. However, you should always review the specific privacy policies of these services, which are accessible through links provided during the document processing workflow.
Integration Services & APIs
Integration Types
Leaseora offers various integration capabilities with third-party services:
Pre-built Integrations
- Accounting software connections
- CRM system integrations
- Calendar and scheduling tools
- Property management software connections
- Maintenance management systems
API Access (Enterprise Plans)
- REST API for custom integrations
- Webhook support for real-time events
- SSO (Single Sign-On) capabilities
- Data export and synchronization
- Automated workflow triggers
Enterprise Integrations: Enterprise customers may have access to additional custom integration options and dedicated integration support. Contact your account manager for details about enterprise integration capabilities and implementation assistance.
API Terms and Usage
When using Leaseora's APIs or connecting to third-party services:
- API access is subject to rate limiting and usage restrictions
- API keys must be kept secure and not shared with unauthorized parties
- You are responsible for the security of your integration implementations
- Data exchanged via API is subject to all applicable data protection regulations
- Leaseora reserves the right to modify or deprecate API features with appropriate notice
- Third-party integrations may have their own terms of service that you must comply with
Detailed API documentation is available to eligible subscribers through the developer portal.
Your Rights and Responsibilities
Third-Party Terms: By using third-party services integrated with Leaseora, you acknowledge that these services have their own terms of service, privacy policies, and data handling practices. Leaseora makes these integrations available for your convenience, but cannot control or be responsible for the practices of these third parties. We encourage you to review the terms and privacy policies of any third-party service before use.
Your Rights
- You may choose which third-party integrations to enable or disable
- You can request information about what data is shared with third-party services
- You may revoke access to third-party integrations at any time
- You retain your rights regarding your personal data as outlined in our Privacy Policy
- You can request assistance with third-party service issues through Leaseora support
Your Responsibilities
- Ensuring you have the necessary rights to share data with third-party services
- Reviewing and complying with third-party terms of service
- Properly configuring third-party integrations for your specific needs
- Maintaining the security of any API keys or credentials for third-party services
- Promptly reporting any issues or suspected security breaches
- Using third-party services in compliance with applicable laws and regulations
Service Changes: Third-party services may change their offerings, terms, or availability over time. Leaseora will make reasonable efforts to notify you of significant changes to integrated services, but cannot guarantee continuity of all third-party integrations. We regularly evaluate our third-party partnerships to ensure they meet our standards for security, reliability, and compliance.
Questions About Third-Party Services?
If you have questions about how third-party services integrate with Leaseora, need help troubleshooting an integration, or want to suggest a new integration, our support team is here to help.
Contact our integrations team at integrations@leaseora.com or visit our Integrations Help Center for documentation and guides on specific third-party services.
Intellectual Property
Understanding Intellectual Property Rights
This section outlines the intellectual property rights that govern the Leaseora platform and your use of our services. Understanding these rights is crucial for proper use of our property management system while respecting the ownership of content, technology, and creative elements that make our platform function. Our intellectual property policies are designed to protect both Leaseora's innovations and your rights as a user of our services.
Leaseora's Intellectual Property Rights
Ownership of Platform Content and Technology
All elements of the Leaseora platform are owned by or licensed to Leaseora, including but not limited to:
- The Leaseora name, brand, and logo
- Platform design, interface, and visual elements
- Software code, algorithms, and technological infrastructure
- Text, graphics, icons, images, and videos created by Leaseora
- Documentation, guides, and educational content
- AI-driven technologies and analytical tools
- Database structures and data organizations
- Business methodologies and processes
These elements are protected by copyright, trademark, trade secret, and other intellectual property laws worldwide.
Trademarks
Leaseora's trademarks and service marks include:
- The Leaseora name and logo
- Feature names like "Lease Angel"
- Product names, slogans, and taglines
- Distinctive color schemes and design elements
Use of these marks without express written permission from Leaseora is prohibited.
Software and Technology
Our proprietary technology includes:
- Leaseora's software application code
- Algorithms and machine learning models
- Database structures and architectures
- APIs and integration systems
- User interface designs and experiences
- Technical documentation and specifications
These technologies are protected by copyright, patent, and trade secret laws.
Important: Unauthorized use, reproduction, modification, distribution, or display of Leaseora's intellectual property is strictly prohibited. This includes scraping, copying, or reverse engineering any part of our platform. Violations may result in legal action, including claims for damages, injunctive relief, and termination of your account.
License to Use Leaseora
Limited License Grant
Subject to your compliance with these Terms, Leaseora grants you a limited, non-exclusive, non-transferable, revocable license to:
- Access and use the Leaseora platform for your legitimate property management activities
- Use the features and functionality appropriate to your subscription level
- Download and use the Leaseora mobile applications on your personal devices
- Print reasonable portions of documentation for personal reference
License Restrictions
This license specifically does NOT permit you to:
- Copy, modify, or create derivative works based on Leaseora's software or content
- Reverse engineer, decompile, or attempt to extract the source code
- Remove or alter any copyright, trademark, or proprietary notices
- Use the platform to build competitive products or services
- Transfer, sublicense, lease, or sell access to the platform
- Use automated scripts or bots to access the platform without authorization
- Use the platform for any illegal or unauthorized purpose
Enterprise Licensing: For Enterprise customers with custom integrations, additional licensing terms may apply as specified in your Enterprise Agreement. Please refer to your Enterprise Agreement for any modifications to these standard terms or contact your account representative for clarification.
User-Generated Content
Ownership of Your Content
You retain ownership of content you create and upload to Leaseora, including:
- Property photographs and videos
- Property descriptions and details
- Custom lease agreements and documents
- Tenant communications and messages
- Custom forms and templates
- Reviews and feedback content
However, you must have the right to use and upload any content you add to our platform.
License to Leaseora
By uploading content, you grant Leaseora:
- A worldwide, non-exclusive license to use, store, display, reproduce, modify, and distribute your content
- Permission to provide your content to third parties as necessary to provide our services
- Rights to use your content for platform improvements
- The ability to create anonymized, aggregated data from your content
This license exists solely to enable Leaseora to provide and improve our services.
User Content Responsibilities
You are responsible for ensuring that any content you upload to Leaseora:
- Does not infringe on any third-party intellectual property rights
- Is legally permissible to share and use for your intended purposes
- Complies with all applicable laws and regulations
- Does not contain any malicious code or elements
- Is accurate, truthful, and not misleading
Important: If you upload content that infringes on third-party rights, you may be subject to claims from the rights holders and may be required to indemnify Leaseora against any resulting liability.
Copyright Infringement Claims
DMCA Compliance
Leaseora respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe your work has been used on our platform in a way that constitutes copyright infringement, you may submit a DMCA takedown notice containing:
- Your physical or electronic signature
- Identification of the copyrighted work you claim has been infringed
- Identification of the material that is claimed to be infringing
- Your contact information (address, phone number, email)
- A statement that you have a good-faith belief that the use is not authorized
- A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner
Please submit DMCA notices to:
Email: copyright@leaseora.com
Mail: Leaseora Copyright Agent, Rosenthaler Straße 72 A, 10119 Berlin, Germany
Upon receipt of a valid DMCA notice, we will remove or disable access to the allegedly infringing content and take reasonable steps to notify the user who posted it. Users who believe their content was removed in error may submit a counter-notice in accordance with DMCA procedures.
Warning: Misrepresentations in DMCA notices or counter-notices may result in liability for damages, including costs and attorneys' fees. If you are unsure whether material infringes your copyrights, please consult with an attorney before filing a DMCA notice.
Feedback and Suggestions
Submission of Ideas
If you provide Leaseora with any feedback, suggestions, ideas, or recommendations regarding our platform ("Feedback"):
- You acknowledge that your Feedback is not confidential
- You grant Leaseora a worldwide, royalty-free, fully paid, perpetual, irrevocable license to use, reproduce, modify, create derivative works from, distribute, and otherwise exploit the Feedback for any purpose
- You agree that Leaseora is free to use any ideas, concepts, or techniques contained in your Feedback for any purpose without compensation to you
- You represent that your Feedback does not contain confidential information of any third party
- You waive any moral rights or other rights of attribution with respect to your Feedback
We value your input and suggestions, which help us improve the Leaseora platform for all users. This policy ensures we can legally incorporate valuable user feedback into our services.
Clarification: If you wish to submit a suggestion or feedback that you would like to keep confidential, please contact us at feedback@leaseora.com before providing your feedback so we can discuss alternative arrangements that may protect your interests.
Questions About Intellectual Property?
If you have questions about intellectual property rights, content usage permissions, or need to report potential infringement, our legal team is here to help.
Contact our legal department at legal@leaseora.com for intellectual property inquiries. For DMCA notices, please use the specific contact information provided in the Copyright Infringement Claims section.
Intellectual Property
Understanding Intellectual Property Rights
This section outlines the intellectual property rights that govern the Leaseora platform and your use of our services. Understanding these rights is crucial for proper use of our property management system while respecting the ownership of content, technology, and creative elements that make our platform function. Our intellectual property policies are designed to protect both Leaseora's innovations and your rights as a user of our services.
Leaseora's Intellectual Property Rights
Ownership of Platform Content and Technology
All elements of the Leaseora platform are owned by or licensed to Leaseora, including but not limited to:
- The Leaseora name, brand, and logo
- Platform design, interface, and visual elements
- Software code, algorithms, and technological infrastructure
- Text, graphics, icons, images, and videos created by Leaseora
- Documentation, guides, and educational content
- AI-driven technologies and analytical tools
- Database structures and data organizations
- Business methodologies and processes
These elements are protected by copyright, trademark, trade secret, and other intellectual property laws worldwide.
Trademarks
Leaseora's trademarks and service marks include:
- The Leaseora name and logo
- Feature names like "Lease Angel"
- Product names, slogans, and taglines
- Distinctive color schemes and design elements
Use of these marks without express written permission from Leaseora is prohibited.
Software and Technology
Our proprietary technology includes:
- Leaseora's software application code
- Algorithms and machine learning models
- Database structures and architectures
- APIs and integration systems
- User interface designs and experiences
- Technical documentation and specifications
These technologies are protected by copyright, patent, and trade secret laws.
Important: Unauthorized use, reproduction, modification, distribution, or display of Leaseora's intellectual property is strictly prohibited. This includes scraping, copying, or reverse engineering any part of our platform. Violations may result in legal action, including claims for damages, injunctive relief, and termination of your account.
License to Use Leaseora
Limited License Grant
Subject to your compliance with these Terms, Leaseora grants you a limited, non-exclusive, non-transferable, revocable license to:
- Access and use the Leaseora platform for your legitimate property management activities
- Use the features and functionality appropriate to your subscription level
- Download and use the Leaseora mobile applications on your personal devices
- Print reasonable portions of documentation for personal reference
License Restrictions
This license specifically does NOT permit you to:
- Copy, modify, or create derivative works based on Leaseora's software or content
- Reverse engineer, decompile, or attempt to extract the source code
- Remove or alter any copyright, trademark, or proprietary notices
- Use the platform to build competitive products or services
- Transfer, sublicense, lease, or sell access to the platform
- Use automated scripts or bots to access the platform without authorization
- Use the platform for any illegal or unauthorized purpose
Enterprise Licensing: For Enterprise customers with custom integrations, additional licensing terms may apply as specified in your Enterprise Agreement. Please refer to your Enterprise Agreement for any modifications to these standard terms or contact your account representative for clarification.
User-Generated Content
Ownership of Your Content
You retain ownership of content you create and upload to Leaseora, including:
- Property photographs and videos
- Property descriptions and details
- Custom lease agreements and documents
- Tenant communications and messages
- Custom forms and templates
- Reviews and feedback content
However, you must have the right to use and upload any content you add to our platform.
License to Leaseora
By uploading content, you grant Leaseora:
- A worldwide, non-exclusive license to use, store, display, reproduce, modify, and distribute your content
- Permission to provide your content to third parties as necessary to provide our services
- Rights to use your content for platform improvements
- The ability to create anonymized, aggregated data from your content
This license exists solely to enable Leaseora to provide and improve our services.
User Content Responsibilities
You are responsible for ensuring that any content you upload to Leaseora:
- Does not infringe on any third-party intellectual property rights
- Is legally permissible to share and use for your intended purposes
- Complies with all applicable laws and regulations
- Does not contain any malicious code or elements
- Is accurate, truthful, and not misleading
Important: If you upload content that infringes on third-party rights, you may be subject to claims from the rights holders and may be required to indemnify Leaseora against any resulting liability.
Copyright Infringement Claims
DMCA Compliance
Leaseora respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe your work has been used on our platform in a way that constitutes copyright infringement, you may submit a DMCA takedown notice containing:
- Your physical or electronic signature
- Identification of the copyrighted work you claim has been infringed
- Identification of the material that is claimed to be infringing
- Your contact information (address, phone number, email)
- A statement that you have a good-faith belief that the use is not authorized
- A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner
Please submit DMCA notices to:
Email: copyright@leaseora.com
Mail: Leaseora Copyright Agent, Rosenthaler Straße 72 A, 10119 Berlin, Germany
Upon receipt of a valid DMCA notice, we will remove or disable access to the allegedly infringing content and take reasonable steps to notify the user who posted it. Users who believe their content was removed in error may submit a counter-notice in accordance with DMCA procedures.
Warning: Misrepresentations in DMCA notices or counter-notices may result in liability for damages, including costs and attorneys' fees. If you are unsure whether material infringes your copyrights, please consult with an attorney before filing a DMCA notice.
Feedback and Suggestions
Submission of Ideas
If you provide Leaseora with any feedback, suggestions, ideas, or recommendations regarding our platform ("Feedback"):
- You acknowledge that your Feedback is not confidential
- You grant Leaseora a worldwide, royalty-free, fully paid, perpetual, irrevocable license to use, reproduce, modify, create derivative works from, distribute, and otherwise exploit the Feedback for any purpose
- You agree that Leaseora is free to use any ideas, concepts, or techniques contained in your Feedback for any purpose without compensation to you
- You represent that your Feedback does not contain confidential information of any third party
- You waive any moral rights or other rights of attribution with respect to your Feedback
We value your input and suggestions, which help us improve the Leaseora platform for all users. This policy ensures we can legally incorporate valuable user feedback into our services.
Clarification: If you wish to submit a suggestion or feedback that you would like to keep confidential, please contact us at feedback@leaseora.com before providing your feedback so we can discuss alternative arrangements that may protect your interests.
Questions About Intellectual Property?
If you have questions about intellectual property rights, content usage permissions, or need to report potential infringement, our legal team is here to help.
Contact our legal department at legal@leaseora.com for intellectual property inquiries. For DMCA notices, please use the specific contact information provided in the Copyright Infringement Claims section.
Disclaimers & Limitations
Understanding Our Limitations and Your Legal Rights
This section outlines important disclaimers and limitations of liability that govern your use of the Leaseora platform. While we strive to provide a reliable and effective property management service, there are inherent limitations to our capabilities and responsibilities. Understanding these limitations is essential for establishing clear expectations about our services and your legal rights when using our platform.
Service "As-Is" Disclaimer
Platform Provided As-Is
The Leaseora platform, including all content, features, and functionality, is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. Neither Leaseora nor any person associated with Leaseora makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the platform.
Without limiting the foregoing, neither Leaseora nor anyone associated with Leaseora represents or warrants that:
- The platform will meet your specific requirements or expectations
- The platform will be uninterrupted, timely, secure, or error-free
- The results that may be obtained from the use of the platform will be accurate or reliable
- Any errors in the platform will be corrected
- The platform will be compatible with all hardware and software systems
- Any information obtained through the platform will always be accurate or up to date
Important: Any material downloaded or otherwise obtained through the use of the platform is accessed at your own discretion and risk. You will be solely responsible for any damage to your computer system or mobile device, or loss of data that results from the download of any such material.
Warranty Disclaimers
Express Warranties
Leaseora expressly disclaims all warranties of any kind, whether express or implied, including but not limited to:
- Implied warranties of merchantability
- Fitness for a particular purpose
- Non-infringement of intellectual property rights
- Freedom from defects or viruses
- Accuracy, reliability, or currency of information
- Any warranties arising from course of dealing or usage of trade
Legal Compliance
We do not warrant or guarantee:
- That our platform will ensure your compliance with applicable laws
- The legality of any documents or templates provided through our platform
- That our platform meets specific jurisdictional requirements for property management
- That our AI-generated content or recommendations are legally binding
- That the information provided is appropriate for your specific legal circumstances
Users are advised to consult with qualified legal professionals regarding compliance with specific laws and regulations in their jurisdiction.
Property Management Specific Disclaimers
For property management services specifically, Leaseora does not warrant or guarantee:
- The accuracy of property valuations, market analyses, or rental rate recommendations
- The reliability of tenant screening results or background checks
- The enforceability of lease agreements generated through our platform
- The success of rental listings or marketing efforts
- The performance of maintenance coordination services
- The collection of rents or other payments
- The compliance of property conditions with habitability standards
- The accuracy of financial calculations, tax information, or accounting reports
Leaseora provides tools to assist with property management activities, but ultimate responsibility for property management decisions and compliance with applicable laws rests with the user.
Limitation of Liability
Important Limitation: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LEASEORA, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE PLATFORM, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
Types of Damages Not Recoverable
Without limiting the foregoing, Leaseora shall not be liable for damages resulting from:
- Errors, mistakes, or inaccuracies in content
- Personal injury or property damage resulting from your use of the platform
- Unauthorized access to or use of our servers or personal information
- Interruption or cessation of transmission to or from the platform
- Bugs, viruses, trojan horses, or the like that may be transmitted
- Lost profits, lost revenue, or lost data
- Business interruption or lost business opportunities
- Any third-party websites, content, or services linked to from the platform
- Actions taken in reliance on platform content
- Any other matter relating to the platform or services
Liability Caps
If, despite the foregoing limitations, Leaseora is found liable for damages:
- Our total liability to you for all claims arising from or related to the platform shall not exceed the amount paid by you to Leaseora for the preceding 12 months
- If you have not paid Leaseora any amounts in the preceding 12 months, our maximum liability shall be limited to one hundred euros (€100)
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent any provision is found unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, unless modification is not possible, in which case the provision shall be severed, and the remaining provisions shall remain in full force and effect.
Indemnification
You agree to defend, indemnify, and hold harmless Leaseora, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
- Your violation of these Terms of Service
- Your violation of any third-party right, including any intellectual property right or privacy right
- Your use of the platform in a way that could cause legal liability for Leaseora
- Any content you upload, post, transmit, or otherwise make available through the platform
- Any misrepresentation made by you
- Your negligence or willful misconduct
Cooperation: If Leaseora is subject to a claim covered by this indemnification provision, Leaseora may, at its option, require you to assume the defense of such claim, or Leaseora may control the defense while keeping you reasonably informed. In either case, you agree to cooperate with the defense of such claim and to not settle any such claim without Leaseora's prior written consent.
Force Majeure
Events Beyond Our Control
Leaseora shall not be liable for any failure to perform its obligations under these Terms if such failure results from:
- Acts of God, natural disasters, or extreme weather conditions
- Pandemics, epidemics, or public health emergencies
- Terrorist actions, civil unrest, riots, war, or military operations
- Government actions, changes in laws, or regulatory requirements
- Labor disputes, strikes, or other workforce disruptions
- Major infrastructure failures, including internet outages or telecommunications failures
- Cyberattacks, hacking attempts, or security breaches by third parties
- Any other circumstances beyond our reasonable control
We will make reasonable efforts to resume performance as soon as possible after the resolution of such events.
Regional Variations
Depending on your location, some of the disclaimers, limitations, or exclusions in this section may not apply to you. In particular:
European Union Users
If you are a consumer in the European Union, you retain all your statutory consumer rights, and nothing in these Terms limits your statutory rights that cannot be waived by contract. Limitations of liability in these Terms do not apply to your statutory rights under EU consumer protection laws.
United States Users
Some states do not allow disclaimers of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not fully apply to you. You may have rights that vary from state to state.
Region-Specific Provisions
Certain legal rights regarding warranties or limitations of liability cannot be waived or limited by contract in some jurisdictions. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply, and you might have additional rights.
Questions About Disclaimers or Liability?
If you have questions about our disclaimers, limitations of liability, or how they might apply to your specific situation, our legal team is available to provide clarification.
Contact our legal department at legal@leaseora.com with any inquiries. Please note that while we can explain our terms, we cannot provide legal advice about your specific circumstances.
Termination
Understanding Account Termination
This section outlines the circumstances and procedures related to the termination of your Leaseora account and services. Whether you choose to end your relationship with Leaseora or we need to terminate your account for policy violations, it's important to understand the process, consequences, and your rights and obligations following termination. Clarity around termination policies helps ensure a smooth transition when services end and protects the interests of all parties involved.
Account Termination by Users
Voluntary Account Closure
You may close your Leaseora account at any time by following these steps:
- Navigate to the Account Settings page in your Leaseora dashboard
- Select the "Close Account" option at the bottom of the page
- Complete the account closure confirmation process
- Receive confirmation email once the closure is processed
Before Closing Your Account
- Complete any pending transactions or property transfers
- Download or export any data you wish to retain
- Ensure all financial obligations have been fulfilled
- Notify relevant parties (tenants, partners) as appropriate
Special Considerations
- Active leases require special handling before closure
- Enterprise accounts may have different termination procedures
- Subscription auto-renewals should be manually canceled
- Legal records may need to be preserved per regulations
Account closure is generally processed within 30 days of your request. During this period, you may reactivate your account by logging in and following the reactivation prompts.
Subscription Cancellation
Canceling your subscription differs from closing your account:
- You can cancel your subscription while keeping your account active
- Subscription cancellation takes effect at the end of the current billing period
- After cancellation, your account will revert to the free tier with limited features
- Your data will remain accessible but with restricted functionality
- You can reactivate your subscription at any time
To cancel only your subscription, go to "Billing & Subscriptions" in your account settings rather than using the account closure process.
Account Termination by Leaseora
Important Notice: Leaseora reserves the right to suspend or terminate your account at any time for violations of our Terms of Service or for any other reason as outlined below. While we typically provide notice before termination, in cases of severe violations or legal requirements, termination may occur immediately and without prior notice.
Grounds for Account Termination
Leaseora may terminate your account for any of the following reasons:
Policy Violations
- Violation of these Terms of Service
- Violation of our Acceptable Use Policy
- Violation of our Community Standards
- Fraudulent or deceptive practices
- Harassment of other users or Leaseora staff
Legal Issues
- Engaging in illegal activities through our platform
- Violation of fair housing laws or regulations
- Intellectual property infringement
- Providing false information or documentation
- Court orders or legal requirements
Payment Issues
- Failure to pay subscription fees after multiple attempts
- Chargebacks issued without contacting us first
- Fraudulent payment activities
- Repeated payment failures
- Subscription abuse or manipulation
Security Concerns
- Account compromise or unauthorized access
- Suspicious login patterns or activities
- Attempts to hack or test platform security
- Sharing malicious content or links
- Actions that risk other users' security
Platform Changes: In rare cases, Leaseora may also terminate accounts due to significant platform changes, discontinuation of services, or business restructuring. In such cases, we will provide advance notice and, where appropriate, offer migration options or alternatives.
Termination Process
When Leaseora initiates account termination:
- You will typically receive a termination notice via your registered email
- The notice will include the reason for termination and effective date
- You may be granted a brief period to download your data (except in cases of serious violations)
- Your access will be revoked on the termination date
- Any recurring charges will be canceled
In cases of serious violations or when required by law, termination may be immediate and without prior notice. Enterprise customers may have different termination procedures as specified in their service agreements.
Appeal Process
If you believe your account was terminated in error, you may appeal the decision:
- Submit an appeal within 30 days of termination notice
- Use the appeal form at leaseora.com/appeal
- Provide a detailed explanation addressing the termination reason
- Include any relevant evidence supporting your appeal
- Appeals are typically reviewed within 10 business days
Appeal decisions are final. We cannot guarantee that all appeals will be successful, particularly for serious violations of our terms or legal requirements.
Effects of Account Termination
Data Retention and Access
After account termination:
- Your access to the platform and services will end
- User data is retained for 60 days (unless otherwise required)
- During this period, you may request a data export
- After 60 days, data is anonymized or deleted
- Some information may be retained for legal or legitimate business purposes
- Backups may contain data for up to 180 days
Ongoing Lease Management
For active leases when an account is terminated:
- Existing digital lease agreements remain legally valid
- Access to lease documents is available through data export
- Automated rent payments will be discontinued
- Tenants will be notified of the account termination
- Alternative payment arrangements must be established
- Property management duties must be handled offline or through another service
Financial Consequences
The financial impact of account termination:
- Recurring subscription charges will be canceled
- Prepaid subscription fees are generally non-refundable
- Prorated refunds may be issued at Leaseora's discretion
- Pending transactions will be processed or canceled
- Outstanding balances remain due and payable
- Security deposits held in escrow will be processed according to legal requirements
Marketplace Presence
Impact on your property listings and marketplace presence:
- All property listings will be removed from the marketplace
- Active applications will be canceled and applicants notified
- Your profile will no longer be visible to other users
- Reviews and ratings will be preserved in our system
- Previous communications will be archived but inaccessible
- Third-party syndicated listings will be removed within 72 hours
Post-Termination Obligations
Continuing Obligations
After termination of your account, you remain obligated to:
- Pay any outstanding amounts owed to Leaseora
- Fulfill any pending contractual obligations to tenants or other users
- Maintain confidentiality of any proprietary information obtained through the platform
- Honor the terms of any active leases created through the platform
- Cease use of all Leaseora intellectual property, including logos and materials
- Remove any Leaseora integration code from your websites or applications
- Delete any data you are not legally entitled to retain
These obligations continue even after your account is terminated and are legally enforceable.
Important: If you were subject to a data processing agreement (DPA) or other contractual obligations, those terms may survive termination as specified in the respective agreements. This is especially relevant for property managers and corporate landlords who may have specific compliance requirements regarding tenant data.
Refunds and Reinstatement
Refund Policy
Our refund policy for terminated accounts:
- For voluntary termination, subscription fees are generally non-refundable
- Annual subscriptions may receive prorated refunds at our discretion
- If Leaseora terminates for convenience (not due to violations), prorated refunds may be issued
- Termination due to Terms violations is not eligible for refunds
- Processing fees, one-time charges, and transaction fees are non-refundable
- Disputed charges should be addressed to billing@leaseora.com
All refund decisions are made on a case-by-case basis and at Leaseora's sole discretion unless otherwise required by law.
Account Reinstatement
Possibilities for reinstating terminated accounts:
- Voluntary termination: Account can be reinstated within 60 days by contacting support
- Payment-related termination: Can be reinstated by resolving payment issues
- Terms violations: May be eligible for reinstatement after successful appeal
- Severe violations: Permanent termination with no possibility of reinstatement
- Legal terminations: Reinstatement subject to resolution of legal issues
Reinstated accounts may not recover all previous data, settings, or history depending on the duration of termination and the reason for the original termination.
To request reinstatement, contact support@leaseora.com with your account details and explanation. Reinstatement requests are typically processed within 5-7 business days.
Survival Provisions
Terms That Survive Termination
Even after your account termination, certain provisions of these Terms remain in effect, including:
- Intellectual Property rights and restrictions
- Confidentiality obligations
- Indemnification provisions
- Limitation of liability and disclaimers
- Dispute resolution procedures
- Payment obligations for services rendered prior to termination
- Data protection and privacy commitments
- Any terms that by their nature should survive termination
These surviving terms continue to be legally binding and enforceable after your account has been terminated.
Legal Notice: The termination of your account does not waive any rights, remedies, obligations, or liabilities that have accrued up to the date of termination, including the right to payment, if owed.
Regional Considerations
Region-Specific Termination Provisions
Termination policies may vary based on your location due to local laws:
European Union
Users in the EU have additional rights regarding account termination and data retention under GDPR, including the right to data portability and the right to be forgotten.
United States
US users may have different rights depending on state laws, particularly regarding data retention and privacy. California residents have specific rights under the CCPA.
Additional Regional Provisions
Termination policies in your region may be subject to additional legal requirements not explicitly mentioned here. We comply with all applicable local laws regarding service termination and data handling post-termination.
Questions About Account Termination?
If you have questions about closing your account, termination procedures, or data handling after termination, our support team is here to help.
Contact our support team at support@leaseora.com with specific questions, or explore our Account Management Guide for detailed information on managing and terminating your Leaseora account.
Governing Law
Legal Framework for Using Leaseora
This section outlines the legal framework that governs your use of the Leaseora platform, including which laws apply, how disputes will be resolved, and jurisdictional considerations. Understanding the governing law provisions is essential for both parties as it establishes clear expectations about legal rights and responsibilities. Given our global user base, we've designed these provisions to provide clarity while respecting regional legal differences.
Applicable Law
Primary Governing Law
Unless otherwise specified for your region or prohibited by applicable law:
- These Terms shall be governed by and construed in accordance with the laws of Germany, where Leaseora GmbH is headquartered
- The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded
- The choice of law rules and principles of any jurisdiction will not apply to any dispute under these Terms
- This governing law provision applies regardless of conflict of law provisions
Region-Specific Information: These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions.
Jurisdictional Considerations
Important considerations regarding jurisdiction:
- Legal jurisdiction may vary based on your geographical location
- Mandatory local laws may apply regardless of these Terms
- Consumer protection laws in your jurisdiction may provide additional rights
- Data privacy and protection laws may vary by region
- Property management and tenancy laws are jurisdiction-specific and must be followed
Nothing in these Terms is intended to limit your rights under the mandatory laws of your jurisdiction that cannot be waived by contract.
Dispute Resolution
Informal Resolution
Before initiating any formal legal action:
- Contact us to discuss your concerns at legal@leaseora.com
- Allow us 30 days to address your issue
- Provide relevant details and documentation
- Work with us in good faith to find a resolution
- Consider using mediation services if direct discussions aren't successful
Forum for Formal Disputes
If informal resolution isn't possible:
- Courts of Berlin, Germany will have exclusive jurisdiction
- Proceedings will be conducted in English
- Each party is responsible for their own legal costs
- Class action waivers may apply where permitted by law
- Small claims court options remain available where applicable
Region-specific dispute resolution forums may apply as noted below.
Regional Jurisdiction: Any disputes arising under these Terms shall be resolved in the courts of Berlin, Germany.
Arbitration Provisions
Optional Arbitration
For faster and more cost-effective dispute resolution, you and Leaseora may agree to resolve disputes through binding arbitration:
- Arbitration will be conducted by a mutually agreed neutral arbitrator
- The arbitration will follow simplified procedures where possible
- The arbitrator's decision will be final and binding
- Proceedings will typically be conducted online or by telephone
- In-person hearings will be held in Berlin, Germany unless otherwise agreed
This arbitration provision is entirely optional and must be mutually agreed upon in writing by both parties. If arbitration is not agreed upon, the default forum for dispute resolution will be the courts specified above.
Important: In some jurisdictions, mandatory arbitration clauses may be restricted or prohibited for consumer contracts. Where applicable law requires court adjudication of certain disputes, those legal requirements will supersede these arbitration provisions. Nothing in these Terms restricts your right to file a complaint with any relevant consumer protection or regulatory authority.
International User Considerations
Cross-Border Implications
When using Leaseora from outside Germany, please consider:
- The Leaseora platform is designed to accommodate international usage
- Your use of the platform may still be subject to local laws in your jurisdiction
- Region-specific features may be enabled based on your location
- Currency, language, and formatting preferences are customizable
- International data transfers are conducted in compliance with applicable data protection laws
- Legal proceedings may involve international elements with associated complexities
If you access and use our services from outside Germany, you are responsible for complying with your local laws in addition to these Terms.
United States Users
Special considerations for U.S. users:
- U.S. state laws may provide additional consumer protections
- Fair housing laws and regulations must be strictly followed
- State-specific lease requirements apply to property management
- Security deposit regulations vary by state
European Union Users
Special considerations for EU users:
- EU consumer protection laws provide additional rights
- GDPR compliance ensures strong data protection
- Right to withdraw from certain agreements may apply
- Alternative dispute resolution mechanisms available
Severability and Interpretation
The following principles apply to the interpretation and enforcement of these Terms:
- If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect
- Any failure by Leaseora to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision
- Section headings are for convenience only and shall not affect the interpretation of these Terms
- In case of conflict between these Terms and any other agreement or policy, these Terms shall prevail unless explicitly stated otherwise
- These Terms constitute the entire agreement between you and Leaseora regarding your use of the platform, superseding any prior agreements
Language of Terms: These Terms are prepared and presented in English. Any translations are provided for convenience only, and in the event of any conflict between the English version and any translation, the English version shall prevail.
Questions About Governing Law?
If you have questions about the governing law, jurisdictional considerations, or need clarification on legal aspects of using the Leaseora platform, our legal team is available to provide general guidance.
Contact our legal department at legal@leaseora.com. For specific legal advice related to your use of our platform, we recommend consulting with a qualified attorney familiar with the relevant laws in your jurisdiction.
Changes to Terms
Updates to Our Terms of Service
The property management and technology industries are constantly evolving, and Leaseora continuously improves our platform to meet changing needs and regulatory requirements. This section explains how we may update these Terms of Service over time, our process for notifying you about changes, and what those changes mean for your continued use of the platform. Understanding our amendment procedures helps ensure transparency and clarity in our ongoing relationship.
How We Update Our Terms
Term Revision Process
Leaseora may modify these Terms of Service from time to time. Common reasons for updates include:
- Adding new features or services to the platform
- Reflecting changes in applicable laws or regulations
- Addressing emerging security or privacy concerns
- Updating operational practices or business policies
- Clarifying existing terms or correcting errors
- Responding to user feedback or industry developments
Each revision undergoes legal review to ensure compliance with applicable laws before being published. We maintain a record of previous versions of our Terms for reference purposes.
Types of Changes
We categorize changes to our Terms as follows:
- Material changes: Substantially alter your rights and obligations
- Legal compliance updates: Reflect changes in applicable laws
- Service changes: Related to new or modified features
- Clarifications: Improve clarity without changing meaning
- Administrative updates: Minor revisions to contact details, etc.
The notification process varies based on the type of change, with material changes receiving the most prominent notifications.
Version Tracking
To ensure transparency in our updates:
- Each version of our Terms includes the effective date
- Significant changes are summarized when new versions are released
- Previous versions are archived and available upon request
- Material changes are highlighted in notifications
- Change logs are maintained for internal and external reference
You can request access to previous versions of our Terms by contacting our legal department at legal@leaseora.com.
Notification Procedures
How You'll Be Notified
When we make changes to our Terms, we'll notify you through one or more of the following channels:
For Material Changes
- Direct email to your registered email address
- Prominent in-app notifications on login
- Platform banner notifications for 30 days
- Required acknowledgment before continued use
For Non-Material Changes
- Email notification may be provided
- Standard in-app notification
- Update to "Last Modified" date
- Summary of changes in the Terms document
Note: Our notification methods may vary based on the significance of the changes and applicable legal requirements in different jurisdictions. We prioritize transparency and aim to ensure all users are properly informed about changes that affect them.
Notice Periods
We provide advance notice before changes take effect:
- Material changes: At least 30 days advance notice
- Changes to payment terms: At least 30 days advance notice
- Feature-related changes: At least 15 days advance notice
- Non-material clarifications: May take effect immediately with notification
- Legal compliance updates: Notice period determined by applicable requirements
In exceptional circumstances where immediate changes are required for security reasons or to comply with legal requirements, changes may take effect immediately, with notice provided as soon as practicable.
Your Rights and Choices
Your Options When Terms Change
When we update our Terms, you have several options:
- Review the changes and continue using the service
- Contact us with questions or concerns
- Export your data if you decide not to accept the changes
- Discontinue use of the platform if you do not agree with changes
- Enterprise customers may have additional rights defined in their agreements
Acceptance of Changes
Your continued use of the platform indicates acceptance:
- For material changes, explicit acceptance may be required
- Continued use after the effective date constitutes acceptance
- Paid subscriptions won't be affected by changes until the next renewal
- Previously executed agreements remain governed by the terms in effect at the time
- New features used after the effective date are subject to updated terms
Important: If you do not agree with the changes to our Terms, you must stop using the Leaseora platform before the new terms become effective. If you continue to use our services after the effective date, you will be bound by the updated terms. For material changes that significantly impact your rights or increase your obligations, we may require explicit acceptance through a click-through process before you can continue using the platform.
Special Considerations
Active Leases and Agreements
Changes to our Terms of Service will not affect:
- The terms of existing lease agreements already executed through our platform
- Payment terms for current billing cycles in active subscriptions
- Data processing activities covered by existing Data Processing Agreements
- Completed transactions or actions taken prior to the effective date
New activities initiated after the effective date will be governed by the updated Terms, even if they relate to previously created properties, leases, or tenant relationships.
Enterprise Customers
For enterprise and corporate landlord accounts:
- Changes may be governed by your Enterprise Agreement
- Custom terms may apply to term changes and notifications
- Extended transition periods may be available
- Designated account managers will provide personalized guidance
- Change management assistance may be provided
Enterprise customers should consult their specific agreements or contact their account representative for details.
Regional Variations
Term change procedures may vary by region:
- EU users have specific rights under consumer protection laws
- US state laws may impose additional notification requirements
- Some jurisdictions require express consent for material changes
- Notice periods may be longer in certain regions
- Local language notifications may be provided where required
Regional variations in term change procedures will comply with local laws in your jurisdiction.
How Changes Are Communicated
Communication Channels
We use multiple channels to ensure you're informed about changes:
Email Notifications
- • Sent to your registered email address
- • Includes summary of key changes
- • Provides link to updated Terms
- • States effective date of changes
Platform Notifications
- • Dashboard alerts and banners
- • Pop-up notifications on login
- • Changelog in account section
- • In-app messaging center updates
Document Updates
- • Updated date on Terms document
- • Change summary at document top
- • Highlighted significant changes
- • Archive of previous versions
Keeping Your Contact Information Current: To ensure you receive notifications about changes to our Terms, please keep your contact information current in your account settings. If you change your email address, update your account promptly to avoid missing important communications.
Feedback on Changes
We value your input on our Terms updates:
- Feedback on proposed changes can be submitted to legal@leaseora.com
- For material changes, we may solicit user feedback before finalizing
- Enterprise customers may receive advance drafts for comment
- Concerns about changes can be discussed with our support team
- Constructive suggestions for improvement are always welcome
While we carefully consider all feedback, we may not be able to accommodate all suggestions when updating our Terms.
Questions About Term Changes?
If you have questions about changes to our Terms of Service, how notifications work, or what a specific change means for your use of Leaseora, our team is here to help.
Contact our legal department at legal@leaseora.com with specific questions about Terms changes, or reach out to our support team at support@leaseora.com for general assistance.
User Responsibilities
Understanding Your Responsibilities
As a user of the Leaseora platform, you play a crucial role in maintaining the security, integrity, and effectiveness of our property management ecosystem. These User Responsibilities outline your obligations when using our services, ensuring a safe and productive environment for all platform users. By understanding and fulfilling these responsibilities, you help create a trustworthy marketplace for property management and leasing activities.
Account and Access Responsibilities
Account Security
You are responsible for maintaining the security of your account by:
- Creating and using strong, unique passwords
- Enabling two-factor authentication when available
- Never sharing your login credentials with others
- Logging out of shared or public devices
- Promptly reporting any suspicious account activity
- Keeping contact information and recovery options current
- Ensuring secure email access for account notifications
Access Management
If you manage access for others:
- Grant permissions only to authorized individuals
- Assign appropriate permission levels based on need
- Regularly review and update user access rights
- Promptly revoke access for departing team members
- Monitor and audit access activity for suspicious behavior
- Implement clear access policies for your organization
- Take responsibility for actions taken by authorized users
Important: You are responsible for all activities that occur under your account. If you believe your account has been compromised, immediately change your password and contact security@leaseora.com. Leaseora may hold you liable for losses incurred due to unauthorized use resulting from inadequate security practices.
Content and Data Responsibilities
Property Listing Accuracy
As a landlord or property manager, you must ensure that all property listings:
- Accurately represent the property's condition, features, and amenities
- Include current and authentic photographs of the actual property
- Provide correct pricing information and availability status
- Disclose all material facts that may affect a tenant's decision
- Comply with fair housing laws and non-discrimination regulations
- Are updated promptly when property details change
Best Practice: Regularly audit your property listings to ensure all information remains accurate and up-to-date. Outdated or misleading listings waste everyone's time and may damage your reputation on the platform.
Document Authenticity
You must ensure that all documents you upload:
- Are authentic and unaltered
- Accurately represent the subject matter
- Are current and valid at time of upload
- Are properly authorized for sharing
- Do not contain falsified information
- Are uploaded to appropriate sections
Personal Data Handling
When handling others' personal data, you must:
- Obtain proper consent before uploading
- Only collect necessary information
- Use data only for stated purposes
- Protect confidentiality and privacy
- Delete data when no longer needed
- Comply with applicable data protection laws
Intellectual Property Respect
You are responsible for ensuring that content you upload or share:
- Does not infringe on any third-party intellectual property rights
- Is properly licensed for your intended use
- Includes appropriate attribution when required
- Respects copyright, trademark, and patent protections
- Is not copied from other users or websites without permission
Legal and Compliance Responsibilities
Regulatory Compliance
You must ensure compliance with:
- Local, state, and federal housing laws
- Landlord-tenant regulations in your jurisdiction
- Fair housing and anti-discrimination laws
- Property licensing and registration requirements
- Building codes and safety regulations
- Tax reporting obligations related to rental income
Leaseora provides tools to help with compliance but cannot guarantee compliance with all applicable laws.
Legal Document Verification
For all legal documents you create or use:
- Verify legal validity in your jurisdiction
- Review templates before implementing them
- Ensure terms comply with local regulations
- Consult legal professionals when needed
- Keep documents updated as laws change
- Obtain proper signatures and authorizations
Even AI-generated documents should be reviewed by qualified legal counsel before implementation.
Prohibited Activities
You must refrain from using Leaseora for any illegal or prohibited activities, including:
- Discrimination in housing
- Fraudulent listings or applications
- Money laundering or financial crimes
- Harassment or intimidation of other users
- Sharing illegal content or materials
- Violating privacy or data protection laws
- Impersonation or identity theft
- Circumventing platform fees
- Unauthorized subletting arrangements
- Operating unlicensed rental businesses
Important: Engaging in prohibited activities may result in immediate account termination, reporting to relevant authorities, and potential legal liability. Leaseora actively monitors for suspicious activities and investigates reported violations.
Platform Usage Responsibilities
Acceptable Usage
To maintain system integrity and ensure optimal performance, you agree to:
Appropriate Use
- Use the platform for its intended property management purposes
- Respect system resources and avoid excessive usage that impacts others
- Follow recommended practices for data uploads and imports
- Use API access (if applicable) within documented rate limits
- Keep your usage within subscription limits and quotas
Technical Responsibilities
- Maintain updated browsers and mobile applications
- Ensure your devices meet minimum system requirements
- Establish and maintain adequate internet connectivity
- Implement appropriate security measures on your devices
- Keep operating systems and security software updated
Communication Standards
When communicating with others on the platform:
- Maintain professional and respectful communication
- Avoid harassing, offensive, or threatening language
- Respect others' privacy and confidentiality
- Respond to inquiries and messages in a timely manner
- Keep communications related to property management
- Report inappropriate communications from other users
Prohibited Technical Actions
You must not engage in any of the following:
- Attempt to access parts of the platform not intended for your use
- Reverse engineer or decompile any part of the Leaseora platform
- Use automated scripts or bots to interact with the platform without authorization
- Interfere with the platform's security mechanisms
- Conduct penetration testing without explicit written permission
- Share your account access with unauthorized users
- Attempt to exploit bugs or vulnerabilities in the platform
- Use the platform to distribute malware or harmful code
- Deliberately overload system resources or cause service disruptions
- Scrape or bulk download data from the platform
User Type Specific Responsibilities
Landlord Responsibilities
As a landlord using Leaseora, you are responsible for:
- Verifying property ownership or management authority
- Ensuring accurate property details and pricing
- Complying with rental licensing requirements
- Maintaining safe and habitable properties
- Responding to maintenance requests promptly
- Properly screening tenants per fair housing laws
- Properly handling security deposits
- Honoring lease agreements and tenant rights
Tenant Responsibilities
As a tenant using Leaseora, you are responsible for:
- Providing accurate application information
- Submitting truthful verification documents
- Making timely rent payments through the platform
- Submitting maintenance requests appropriately
- Reporting property issues promptly
- Following the terms of your lease agreement
- Respecting property and other tenants
- Providing proper notice for lease termination
Property Manager Responsibilities
As a property manager using Leaseora, you are responsible for:
- Verifying management authorization for all properties
- Maintaining accurate records of client relationships
- Properly segregating client funds and accounts
- Respecting client management parameters
- Providing transparent reporting to property owners
- Maintaining professional certifications as required
- Properly distributing rental income to owners
- Ensuring staff compliance with platform policies
Corporate Landlord Responsibilities
As a corporate landlord using Leaseora, you are responsible for:
- Ensuring proper entity verification documents
- Maintaining accurate corporate account access
- Controlling and monitoring sub-account permissions
- Ensuring staff training on platform usage
- Implementing internal controls for platform use
- Complying with corporate entity regulations
- Managing bulk property operations responsibly
- Properly configuring enterprise integrations
Reporting and Consequences
Reporting Violations
You are responsible for reporting:
- Suspected violations by other users
- Fraudulent listings or suspicious activities
- Platform bugs or security vulnerabilities
- Harassment or discriminatory behavior
- Inaccurate or misleading content
Report violations to trust@leaseora.com or use the in-platform reporting tools.
Consequences of Violations
Failure to meet responsibilities may result in:
- Warnings and required corrective actions
- Temporary restriction of certain features
- Account suspension pending investigation
- Permanent account termination
- Reporting to relevant authorities
- Legal action in severe cases
The severity of consequences depends on the nature, frequency, and impact of violations.
Enforcement Process: Leaseora employs both automated systems and human review to monitor compliance with these responsibilities. We investigate reported violations thoroughly and provide users with an opportunity to respond to allegations before taking significant enforcement actions, except in cases of serious violations that may pose immediate harm or legal risk.
Questions About Your Responsibilities?
If you have questions about your responsibilities as a Leaseora user, or need guidance on meeting specific requirements, our support team is here to help.
Contact our compliance team at compliance@leaseora.com or explore our User Responsibility Guides for detailed information on best practices.
Contact Us
If you have any questions about these Terms of Service or need assistance with your Leaseora account, please contact our support team:
Mailing Address
Rosenthaler Straße 72 A, 10119 Berlin, Germany
Phone Support
+49 173 8622196
Monday to Friday, 9:00 AM - 6:00 PM CET
Live Chat Support
Available through your Leaseora dashboard
24/7 for Premium and Enterprise accounts